We are looking for an enthusiastic Airport Customer Service Associate to join our team in Kolkata. In this role, you will assist passengers at the airport, ensuring they have a smooth and pleasant travel experience.
Key Responsibilities:
1. **Passenger Assistance**: Greet and help passengers with check-in procedures, baggage handling, and boarding information. Your friendly attitude will make their travel experience enjoyable.
2. **Problem Solving**: Address any questions or concerns that passengers may have, providing solutions and information quickly and accurately.
3. **Communication**: Keep passengers informed about flight schedules, changes, and delays. Effective communication is essential to ensure they feel supported.
4. **Team Collaboration**: Work closely with other airport staff and departments to coordinate services and resolve issues. Teamwork is key in a busy airport environment.
5. **Safety and Security Compliance**: Follow all safety and security protocols to ensure passengers and staff are safe at all times.
Required Skills and Expectations:
You should have a minimum education level of 10th pass and a desire to learn on the job, as no prior experience is needed. Strong communication skills in English and local languages are essential. You should be customer-focused, with a positive attitude and the ability to handle stressful situations calmly. A flexible working schedule is required, as you may need to work shifts, including weekends and holidays. If you enjoy helping others and working in a dynamic environment, we encourage you to apply.