Fresher hiring for Airport Customer Service Associate

We are seeking a friendly and customer-focused Airport Customer Service Associate to join our team in Kolkata. This entry-level position requires strong communication skills and a passion for helping travelers.

Key Responsibilities:

1. **Assisting Passengers**: Greet passengers and help them with check-in processes, providing information about flight schedules and gate numbers.

2. **Handling Inquiries**: Respond to customer questions about services, policies, and airport facilities in a clear and courteous manner.

3. **Managing Complaints**: Address and resolve passenger issues or complaints, ensuring a positive travel experience.

4. **Luggage Service**: Assist with luggage handling, ensuring it is processed timely and accurately for flights.

5. **Collaboration**: Work closely with airline staff and other departments to ensure smooth operations and efficient service delivery.

Required Skills and Expectations:

Candidates should possess strong interpersonal skills and a positive attitude. Excellent communication skills in English and Hindi are essential for interacting effectively with diverse passengers. The ability to remain calm under pressure and solve problems quickly is crucial. Computer literacy is required for using check-in systems and managing passenger information. A high school diploma (10th pass) is necessary, and this role is suitable for those with minimal to no prior experience. Flexibility to work various shifts, including weekends and holidays, is expected to meet the needs of airport operations.

• Experience

  0 - 1 Years

• No. of Openings

  52

• Education

  10th Pass

• Role

  Airport Customer Service Associate

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata