Customer Retention Job Vacancies in Delhi NCR

Job Responsibilities:Process and execute loan disbursements accurately and timelyVerify loan documentation before disbursementCoordinate with internal teams for smooth disbursement processingEnsure compliance with company policies and regulatory requirementsMaintain records and prepare disbursement reportsResolve disbursement-related queries and issuesRequirements:Experience in loan disbursement or financial operations preferredGood knowledge of loan processing and documentationStrong attention to detail and coordination skillsImmediate joiners preferred

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.

Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks

Verify invoices and update CRM with accurate dispatch quantities.Maintain and update daily payment tracking sheets.Conduct payment follow-ups (Monday & Thursday).Update previous date orders in CRM and share revised delivery dates with customers after reviewing daily reports.Coordinate with sales team members to resolve order-related queries.Handle customer queries and ensure timely resolution.Conduct delivery feedback calls and update CRM accordingly.Communicate order extensions or revised timelines via email/call.Match CRM data with pending order sheets weekly (Saturday reconciliation).

Role Overview:We are seeking a Relationship Executive to join our team, responsible for managing and nurturing a set of existing customers. This role focuses on generating revenue and ensuring customer satisfaction by regularly connecting with customers through telephonic calls and virtual meetings. The Relationship Executive will promote Tally accounting software products and services to our existing customers, provide value-added solutions, and ensure a high level of customer relationship management with consultative approach.Key Responsibilities:1. Customer Relationship Management:- Build and maintain strong relationships with assigned customers, acting as their primary point of contact.- Regularly engage with customers through phone calls and virtual meetings to understand their business needs and challenges.2. Revenue Generation:- Identify opportunities to upsell and cross-sell Tally products and services, including Tally Prime, Tally Multi User, Tally Server, Tally Software Services (TSS), add-ons, customizations, annual maintenance contracts (AMC), and mobile apps.- Develop and implement strategies to increase customer engagement and revenue.3. Value Creation:- Provide customers with tailored solutions and insights on how to leverage Tally products to optimize their business operations.- Offer training, updates, and best practices to help customers fully utilize the features of Tally products.4. Customer Support & Issue Resolution:- Address and resolve customer inquiries, issues, and concerns promptly and efficiently.- Coordinate with the support team to ensure that customer issues are resolved satisfactorily and in a timely manner.5. Customer Feedback & Insights:- Gather and relay customer feedback regarding product performance and future needs to the product development and marketing teams.- Stay informed about industry trends and customer requirements to provide relevant solutions and services.6. Reporting & Documentation:- Maintain accurate records of customer interactions, sales activities, and relationship management efforts in the CRE system.- Provide regular reports on customer engagement, sales progress, and customer satisfaction to the Head of Existing Customer Sales.7. Collaboration & Communication:- Work closely with the sales, product development, and support teams to ensure a cohesive approach to customer relationship management.- Communicate effectively with internal teams and management on customer needs, feedback, and potential product improvements.- Generate references from existing customer and give it to sales team.Qualifications:- Bachelor's degree in Business, Marketing, or a related field; or equivalent work experience.- Previous experience in customer relationship management, sales, or account management roles, preferably in the software or IT industry.- Familiarity with Tally accounting software or similar products is an advantage.- Strong communication, interpersonal, and problem-solving skills.- Ability to build and maintain strong relationships with customers.- Customer-centric mindset with a proactive approach to identifying and meeting customer needs.- Proficiency in using CRE software and virtual meeting tools.- Strong organizational skills and attention to detail.Why Join Us:- Opportunity to work closely with a diverse and dynamic customer base.- Competitive compensation package, including performance-based incentives.- Professional development and career advancement opportunities.- Collaborative and supportive work environment.

- Key responsibilities:1. Communicate with customers: The main role of a Customer Relationship Executive is to interact with customers to address their inquiries, resolve issues, and provide information about products or services.2. Build relationships: Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty towards the company.3. Assist with orders: Help customers place orders, track shipments, and provide updates on delivery status.4. Handle complaints: Address and resolve customer complaints in a professional and timely manner to maintain customer goodwill.5. Provide product knowledge: Educate customers about the features and benefits of products or services to help them make informed purchasing decisions.- Required skills and expectations:1. Excellent communication skills: Ability to effectively communicate with customers through phone, email, or in person.2. Customer service orientation: A strong focus on providing exceptional customer service and building positive relationships with customers.3. Problem-solving skills: Capacity to quickly assess customer issues and find appropriate solutions to meet their needs.4. Basic computer skills: Proficiency in using computers and software applications to manage customer interactions and record information accurately.5. Patience and empathy: Ability to handle challenging customer situations with a calm and empathetic attitude.

As a Customer Relation Executive in Noida Sector 3, you will be responsible for building and maintaining relationships with customers. Your key responsibilities include handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving skills. You will also be responsible for maintaining accurate records of customer interactions and transactions. The ideal candidate should have strong communication skills, patience, and a customer-oriented mindset. Additionally, you should be able to work well under pressure, be organized, and have the ability to multitask effectively. A minimum of 1-5 years of experience in a customer-facing role is required, along with a 12th pass education qualification. This is a full-time position that requires you to work from the office. The role is specifically for female candidates.

Hiring: Customer Relationship Executive (CRE) Location: Gurgaon Industry: Medical Equipment / Medical Devices Experience: 14 Years Full-TimeRole Summary:We are looking for a Customer Relationship Executive (CRE) to manage customer communication, order coordination, and post-sales support for medical equipment and devices. The role involves close coordination with sales, service, production, and logistics teams to ensure high customer satisfaction.Key Responsibilities: Primary point of contact for hospitals and distributors Handle inquiries on orders, dispatch, installation, and service Coordinate with internal teams for timely order fulfillment Maintain CRM/ERP data, complaints, and follow-ups Support sales with quotations and order documentation Track service requests, AMCs, demos, and installationsRequirements: Graduate in any discipline (Healthcare/Life Sciences preferred) 14 years experience in customer support or CRM Good communication and coordination skills Working knowledge of MS Excel, email, and CRM/ERP systems

Position Vacant: CRM Executive - FemaleJob Location: Sector 17, FaridabadCompany: SHRI RAM TILES & SANITARY SCF 132 Sector 17 HUDA Market FaridabadWhatsapp/Mobile: 9899546490Greet walkin customers and understand their requirements.Required Candidate profileProvide product information on tiles, sanitaryware & bathroom fittings.Record all walkins, inquiries, and telephonic leads in CRM software or Excel..Proficiency in MS Excel, and email drafting.

We are seeking an experienced Retention Marketing Manager to lead and execute customer retention initiatives that enhance engagement, drive repeat purchases, and improve customer lifetime value (LTV). The ideal candidate will manage both strategy and execution of retention campaigns across Email, WhatsApp, and SMS, creating personalized customer journeys that build loyalty and reduce churn.Key Responsibilities:Develop and execute a comprehensive retention marketing strategy across Email, WhatsApp, and SMS channels.Design and implement automated customer journeys focused on engagement, win-backs, and post-purchase experiences.Plan and launch targeted campaigns to drive repeat orders, boost LTV, and minimize customer churn.Manage audience segmentation, personalization, and cohort-level performance tracking.Analyze campaign performance and customer behavior to optimize content, timing, and targeting.Collaborate with creative, content, and customer experience teams to ensure consistent brand communication.Maintain and enhance the CRM tech stack to support scalable retention strategies.Requirements:47 years of experience in retention or lifecycle marketing within a D2C or e-commerce environment.Hands-on experience with Email, WhatsApp, and CRM tools such as WebEngage, CleverTap, or HubSpot.Strong analytical mindset with a data-driven approach to campaign optimization.Excellent communication, project management, and collaboration skills.Required Skills:Customer Relationship Management (CRM)Data AnalysisA/B Testing & Analytics (GA4, VWO, Hotjar)Retention MarketingCustomer Segmentation & PersonalizationCustomer Lifetime Value (LTV) Optimization

Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Skills Set Required:Bachelors degree in Marketing, Business, or related field. MBA . 35+ years of experience in customer retention Excellent communication and project management skills.

Are you passionate about sales and technology? Join HiveRift, a fast-growing digital agency offering Web Development, Custom Software, and Digital Marketing Services to clients across industries. What Youll Do: Generate and manage B2B leads Present and promote our services Build strong client relationships Achieve sales targets and grow with us Who You Are: Great communicator with a go-getter attitude 1-3 yrs experience in IT/Digital Sales (Freshers welcome) Motivated, confident & client-focused Location: Karol Bagh, New Delhi Full-time Work from Office Send your resume to Career@HiveRift.comLets grow together and make an impact in the digital world!

Key ResponsibilitiesLead and manage the sales team to achieve monthly, quarterly, and annual sales targets.Develop and implement effective sales strategies to drive property sales and revenue growth.Build and maintain strong relationships with clients, brokers, and channel partners.Identify new business opportunities and expand the customer base.Monitor market trends, competitor activities, and customer preferences to optimize sales approach.Conduct site visits, presentations, and negotiations with potential clients.Ensure timely follow-ups, closing of deals, and proper documentation.Provide training, mentoring, and performance feedback to the sales team.Prepare regular sales reports and present to senior management.Ensure compliance with company policies, pricing structures, and ethical standards.RequirementsBachelors/Masters degree in Business, Marketing, or related field.35 years in sales.Proven track record of achieving and exceeding sales targets.Strong leadership, team management, and negotiation skills.Excellent communication and interpersonal abilities.In-depth knowledge of the real estate market, customer behavior, and channel sales.Proficiency in MS Office.Key Skills:Sales Leadership & Team ManagementBusiness Development & Client AcquisitionNegotiation & Deal ClosureMarket Analysis & Strategy BuildingRelationship Management

The incumbent will be required to do the Lead Generation, Pitching. Booking an online Demo of CRM software. Product demonstration through online portals like Zoom / Meet Upselling to existing clients, acquire new clients. Do Renewal & Retention Management. Manage setup of customers by coordinating with the technical team. Handle escalations , provide support to clients immediately. Maintain customer relations.

1. Excellent Communication Skills both verbal and written in English.2. Flexibility to adapt to fast paced learning atmosphere.3. Should have handled bulk email/chat/Calling process. 4. Must have 5 years experience in the email process.5.Flexibility to adapt to a fast-paced learning atmosphere.

Company Description:eVanik Networks Private Limited is a leading SaaS provider specializing in back-office solutions for eCommerce sellers. Our platform helps businesses automate key operations, including payment reconciliation, accounting, inventory management across multiple channels, and transaction syncing for online marketplaces. Known for our strong reconciliation features, eVanik ensures accuracy and efficiency, seamlessly integrating with tools like Tally Prime to support GST compliance. We are committed to improving seller success and simplifying operations.Role Description:We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.Key Responsibilities: Troubleshoot and resolve technical issues for eVanik users. Handle customer inquiries and concerns promptly and effectively. Ensure customer satisfaction through excellent service and support. Manage and oversee subscription renewals, ensuring continuity of service for users. Communicate clearly and effectively with customers to understand and address their needs. Provide training to the new users on service functionalities. Collaborate with other departments to improve the product and customer experience.

Role DescriptionThis is a full-time on-site role for a Customer Relationship Executive located in Noida. The Customer Relationship Executive will be responsible for managing customer satisfaction, business relationships, client relations, and communication on a day-to-day basis.QualificationsCustomer Satisfaction and Customer Service skillsBusiness Relationship Management and Client Relations skillsStrong communication skillsExcellent problem-solving abilitiesAbility to work collaboratively in a team environmentExperience in a similar role is a plusBachelor's degree in any field.

1 Customer Interaction & Issue ResolutionRespond promptly to customer inquiries via phone, email, chat, or social media.Listen actively to customer concerns and provide accurate, efficient, and courteous solutions.Handle product/service complaints and resolve issues within set service levels.2 Product & Service KnowledgeMaintain an in-depth understanding of the companys products, services, and policies.Provide customers with clear, correct information and guidance.3 Documentation & ReportingRecord customer interactions, transactions, comments, and complaints accurately in the system.Escalate unresolved issues to appropriate internal teams or higher management.Prepare regular reports on common customer issues, feedback trends, and resolution times.4 Customer Relationship ManagementBuild positive relationships with customers by providing outstanding service.Follow up with customers to ensure their issues have been resolved to their satisfaction.Identify opportunities to upsell or cross-sell services when appropriate.5 Team Collaboration & Feedback SharingWork closely with other departments (sales, technical, billing, logistics) to address customer concerns.Share customer feedback and insights with the product, marketing, or operations teams for service improvement.6 Quality Assurance & Process ImprovementAdhere to company protocols and quality standards.Participate in training and workshops to continuously improve customer service skills.Suggest improvements to customer support procedures and service delivery processes.7 Crisis & Complaint ManagementManage difficult or escalated situations with professionalism and empathy.Provide service recovery solutions to maintain customer trust and loyalty.