Customer Retention Executive - Delhi

Customer Retention & CRM Growth Officer

Remote | UK Business | International Applicants Welcome

We are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.

This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.

This role focuses on customer lifecycle management and structured retention campaigns €” not social media marketing.

About the Opportunity

Our client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.

The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.

This is a measurable, performance-driven role tied to real business outcomes.

Key Responsibilities

Manage MOT and servicing reminder campaigns (& SMS)

Create and optimise campaigns using chimp or similar platforms

Set up and manage WhatsApp Business customer workflows

Maintain and update CRM/customer databases (Excel or garage management systems)

Follow up with customers who have not booked after reminders

Conduct outbound calls to assist customers with bookings

Request and manage Google Reviews post-service

Execute weekly and monthly retention campaigns

Maintain accurate records and notes within CRM

Track and report on retention and booking performance metrics

Working Hours

Monday to Friday

8:30 AM €“ 5:30 PM UK Time (GMT)

Approximately 2:00 PM €“ 11:00 PM India Time (depending on daylight saving)

Compensation

INR 6,00,000 per year (or £5,000 equivalent)

Performance-based incentives linked to retention and booking outcomes

This compensation is positioned competitively for long-term international remote employment.

Required Experience

2€“5 years experience in:

Customer service

CRM management

Retention marketing

Appointment coordination

Experience making daily outbound customer calls

Experience managing structured databases or CRM systems

Experience creating and managing or SMS campaigns

Automotive industry experience is advantageous but not mandatory.

Preferred Technical Skills

CRM or garage management systems

Microsoft Excel or Google Sheets

chimp or similar marketing tools

WhatsApp Business

SMS campaign platforms

Google Reviews/customer feedback systems

Candidate Requirements

English proficiency at C1 Advanced level

Clear, professional communication suited to UK customers

Comfortable handling outbound calls daily

Strong organisational skills and attention to detail

Quiet professional home workspace

Reliable high-speed internet

Ability to maintain confidentiality and follow data protection standards

Performance Measurement

Success in this role will be measured by:

Repeat booking rate

Customer retention percentage

Customer reactivation outcomes

Review generation rate

Campaign-to-booking conversion

Career Progression

This opportunity offers structured growth into:

Customer Success Leadership

CRM Management

Retention Strategy Leadership

As the client continues expanding, leadership pathways will open.

Application Process

Direct applicants only (your resumes/CV at: )

Shortlisted candidates will complete a short paid assessment

Hiring timeline: 2€“4 weeks

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Post Graduate (Other Master Degree)

• Role

  Customer Retention Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home