Customer Care Executive Job Vacancies in Guwahati Airport

THIS IS FLY HIGH AVIATEINTERESTED CANDIDATE WHO WANTS TO WORK INSIDE THE AIRPORT (AVIATION SECTOR) THIS IS THE RIGHT PLACE. WE HIRE CANDIDATE THROUGH INTERVIEW, AFTER PROVIDING TRAINING CANDIDATE DIRECTLY PLACED INSIDE THE AIRPORTCONTACT-7578826287

Handling customer complaintsCreating policies and proceduresCustomer service orientationProblem solvingC. Documenting and reporting customer interactionsCommunicationHelping every customer service professional improveProviding detailed information to customersResponding to customer reviewsAppointment settingB. Maintaining customer relationshipsCustomer feedbackEmpathise with your customersEmpathyHandling inquiriesOffering exceptional customer service and satisfactionOrder handlingPerforming quality assurance surveys with customersPositive customer experienceCustomer relationship managementUnderstand the customersUnderstanding the productAttention to detailConducting employee trainingFOR MORE INFORMATION CALL HR RITIKA(6000836278)

The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follo

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

As an air cabin crew, you'll need to:be professional, punctual and courteous at all timesattend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairscarry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on boardwelcome passengers on board and direct them to their seatsinform passengers of the aircraft about safety procedures and ensure that all hand luggage is securely stored awaycheck all seat belts and galleys are secure prior to take-offmake announcements on behalf of the pilot and answer questions during the flightserve meals and refreshmentssell duty-free goods and advise passengers of any allowance restrictions in force at their destinationreassure passengers and ensure they follow safety procedures correctly in emergency situationsdeal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight.

Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.

Deals with passenger enquiries about flight departures and arrivalsIssuance of tickets to the passenger after confirming their reservationsIssuance of Boarding Cards to Bonafide passengers after validating their photo IDTagging their baggage to the correct destination after noting down the correct baggage weightAdheres to the standard allowances given for passengers Check in Baggage and charging excessbaggage tax from passengers for baggage exceeding the standard allowanceEfficient Handling for passengers requiring special assistance like Expectant mother, Old Agepassengers, Passenger with infant/ small child and informing the Duty Officer and Manager for thesameProper reconciliation of passengers at the Boarding gates for their respective flightsSupervises the Baggage Loading/Offloading of the respective flights thereby ensures that correctbaggage are loaded in the flightEnsures the baggage are offloaded from the flight for passenger who is not traveling on that flightVerifies the position of Transit Passengers and inform Duty OfficersFollow Company Policy onGrooming and Uniforms StandardsAlcohol and Drug ConsumptionEnsures that Staff follow the policies and procedures as per Companys Airport Services ManualEnsures that Ramp equipment are effectively use for quick turnaround of aircraftEnsures during flight arrivals that baggage are properly kept on the arrival BeltEnsures a proper complained/report is filed for passengers lost or missing baggageEnsures that correct passenger/baggage/cargo count along with the fuel figure is passed to the Loadand Trim Staff for preparation of Load Sheet.Ensures that all Operational communication( written or verbal) are action promptlyEnsures that staff should report as per the reporting time rosteredEnsures that Staff should follow correct procedures for Carriage of Arms and Ammunition, etc.For more details kindly contact to HR team

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

Ensure the safety and security of the passengers providing excellent customer services in the flights checking boarding passing and travel documents at the airport

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