Customer Associate Job Vacancies in Guwahati Airport

- Key Responsibilities:1. Respond to customer inquiries: You will be responsible for answering customer queries via phone, email, or chat in a timely and professional manner.2. Provide product information: You will need to have a good understanding of our products and services to accurately inform customers.3. Process orders and returns: Assist customers with placing orders and facilitate returns or exchanges as needed.4. Handle complaints and escalations: Address customer complaints and issues promptly, escalating to the appropriate department if necessary.5. Maintain customer records: Keep accurate records of customer interactions and transactions for future reference.- Required Skills and Expectations:1. Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers.2. Problem-solving ability: Being able to think quickly on your feet and find solutions to customer issues is important.3. Patience and empathy: Displaying patience and empathy towards customers, especially in challenging situations, is crucial.4. Basic computer skills: Proficiency in using basic computer programs and systems for order processing and customer record-keeping.5. Ability to work independently: As this is a work-from-home position, the ability to manage your time effectively and work independently is key.

Hiring For Customer service role:Hiring For Customer service role:(Fresher and experienced both can apply )(70% voice & 30% non Voice(Fresher and experienced both can apply )(70% voice & 30% non Voice)Job Location: Airoli, Navi MumbaiEligibility: HSC or Graduate Fresher or any BPO or non bpo experience (stable profiles only)Qualification: Minimum HSC PassedShift: 24/7 Rotational Shifts.Week offs: 5 days working and any 2 rotational week offs.Rounds of Interviews: HR and HL (English Test)Quality: Excellent language skillsAge Criteria: maximum 48Note:1.Mega drive at Sutherland office tom at 2 pm2.Face to face interviews Role & responsibilitiesNo Walkins on Saturday and SundayNote: Sutherland never requests payment or favours in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@sutherlandglobal.comRole: Customer Success, Service & Operations - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Graduation Not Required