Customer Care Executive Female Graduate Jobs in Goa

Process: AXIS bank - Customer Service / Cross Sales Requirement:- HSC / Graduates can apply - Compulsory English communication - Experience/ Fresher can apply- Salary 16000 inhand and travelling allowance - Rotational weekoff - 2 rounds of interviewHow to Apply ?Contact For More InformationHR Akshada - 9822472894

As a Customer Service Executive, you will be responsible for providing excellent customer service by addressing inquiries and resolving issues in a timely and professional manner. This role requires strong communication skills to interact with customers through various channels such as phone, email, and chat.Key responsibilities include responding to customer inquiries promptly and accurately, assisting customers with product information and order processing, resolving customer complaints and issues effectively, and maintaining records of customer interactions and transactions. Additionally, you will collaborate with other departments to ensure customer satisfaction and contribute to the overall improvement of customer service processes.The ideal candidate should have strong communication skills, both verbal and written, excellent problem-solving abilities, and a customer-focused mindset. Proficiency in using customer service software and Microsoft Office applications is preferred. A positive attitude, empathy, and the ability to multitask in a fast-paced environment are essential for success in this role. A graduate degree and up to 6 years of customer service experience are required for this position.

Deals with passenger enquiries about flight departures and arrivalsIssuance of tickets to the passenger after confirming their reservationsIssuance of Boarding Cards to Bonafide passengers after validating their photo IDTagging their baggage to the correct destination after noting down the correct baggage weightAdheres to the standard allowances given for passengers Check in Baggage and charging excessbaggage tax from passengers for baggage exceeding the standard allowanceEfficient Handling for passengers requiring special assistance like Expectant mother, Old Agepassengers, Passenger with infant/ small child and informing the Duty Officer and Manager for thesameProper reconciliation of passengers at the Boarding gates for their respective flightsSupervises the Baggage Loading/Offloading of the respective flights thereby ensures that correctbaggage are loaded in the flightEnsures the baggage are offloaded from the flight for passenger who is not traveling on that flightVerifies the position of Transit Passengers and inform Duty OfficersFollow Company Policy onGrooming and Uniforms StandardsAlcohol and Drug ConsumptionEnsures that Staff follow the policies and procedures as per Companys Airport Services ManualEnsures that Ramp equipment are effectively use for quick turnaround of aircraftEnsures during flight arrivals that baggage are properly kept on the arrival BeltEnsures a proper complained/report is filed for passengers lost or missing baggageEnsures that correct passenger/baggage/cargo count along with the fuel figure is passed to the Loadand Trim Staff for preparation of Load Sheet.Ensures that all Operational communication( written or verbal) are action promptlyEnsures that staff should report as per the reporting time rosteredEnsures that Staff should follow correct procedures for Carriage of Arms and Ammunition, etc.For more details kindly contact to HR team

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Full Time: -1. Work time from 1pm(afternoon) till 11pm(Night) strictly. 2. Probation Period of 2(two) Months Mandatory.3. No paid leaves during the Probation Period.4. Salary in Probation Period is 12,000/- (Twelve Thousand)5. Period of Probation may be increased depending on your performance.6. You may be terminated during Probation Period if the Management does not find you suitably making Progress with you Job. 7. After 2(two)months Probation, you will be given a Job Confirmation Letter8. Salary After probation period will be 15,000/- (fifteen Thousand)