Customer Care Assistant Graduate Experience Jobs in Pune

We are seeking a dynamic Backoffice and Sales Coordinator to join our team. This role will primarily involve supporting our sales team with administrative tasks, coordinating sales-related activities, and ensuring smooth operations of the back office. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask effectively. Experience in sales support, customer service, or administrative roles is preferred.

Responsibilities:Handle inbound and outbound customer calls and emails.Process customer orders accurately and efficiently.Provide information to customers regarding product availability, pricing, and delivery.Resolve customer inquiries and complaints in a timely and professional manner.Maintain accurate records of customer interactionsQualifications:High school diploma or equivalent.2+ years of experience in customer service or a related field.Excellent communication and interpersonal skills.Strong attention to detail and accuracy.Proficiency in using customer service software and Microsoft Office Suite.Experience in the agriculture industry is a plus.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.Be a part of a dynamic and growing company.

*Build and maintain strong relationships with clients, understanding their needs and offering customized solutions like the mobile factory concept. Ensure clear communication and timely issue resolution.Develop detailed project proposals for clients, including the setup and operation of mobile factories. Ensure proposals meet client specifications and timelines, while aligning with company objectives.Identify and onboard new organizations, targeting 15 new vendor registrations per month. Engage with these vendors to initiate enquiries and build long-term business associations.Generate at least 10 high-value project enquiries (worth over 2.5 Cr) monthly through strategic meetings and follow-ups. Ensure 2 projects are closed per month, along with securing work/purchase orders. Initiate inquiries and promptly hand them over to the sales team for further processing if it is for a smaller value deals.Manage a weekly and monthly calendar for client interactions. Organize daily meetings with clients to discuss project updates, requirements, and future opportunities. Share the daily to-do list in advance by the prior evening and the weekly to-do list by Friday of the preceding week.Coordinate the mobile factory setup, ensuring timely assembly and smooth operations at client sites. Oversee the disassembly and relocation when needed, adhering to project timelines and quality standards.Track the progress of all projects, ensuring that key milestones are achieved and performance metrics are met. Provide weekly performance and progress reports to senior management and clients.Identify potential risks during project execution and work with cross-functional teams to resolve issues. Ensure quick response to client concerns and maintain service quality throughout the project lifecycle.Provide training and ongoing support to clients regarding the use of mobile factories and RCC products. Ensure that all customer queries are resolved quickly, and technical support .

International BPO - Voice Process (US collections process) Position Title - Executive - Customer Service Location Kharadi, Pune Highlights: Best In Market Salaries from 2.4 lakhs up-to 4 lakhs 6 week new hire training program Unlimited Incentive Plan with transparent KRA's Enhance your Analytical/Decision Making & Negotiation skills Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance Employee Centric Policies Free Home Pick & Drop Transportation Fixed shifts 8 hour shifts [Including the 45 min break] Free transport [Home pick-up & drop] Profile Summary: As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Position requirements: Good English verbal skills required This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Candidates with experience in collections or mortgage services will have an advantage About the Company Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies. We are 2000+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity. From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Customer Care Executive / telecaller Job Profile - Support client on their tour , taking feedback , sending promotional material , resolve client Queries , making vouchers Eligibility- Female Candidate only , Having Good communication and talkative , should have customer support or sales or any marketing activity experience min 1 yr

Understand the requirement of Customers Explain the customer about the Products, its Features and Benefits Lead generation, B2B, B2C Marketing. Close deals by giving proper solutions and customer satisfaction Build contact with Potential clients to create new business Opportunities

Business Development: Identify and pursue potential corporate clients by prospecting, cold-calling, networking, and utilizing other sales strategies. Generate leads and follow up on inquiries to establish new business relationships. Client Relationship Management: Build and maintain strong relationships with existing corporate clients. Understand their travel needs, preferences, and budgets to provide personalized travel solutions and excellent customer service. Sales Presentations: Prepare and deliver compelling sales presentations to potential clients, highlighting the benefits of the company's corporate travel services and how they can meet the specific needs of each client. Proposal Preparation: Collaborate with the operations and pricing teams to create customized travel proposals that align with clients' requirements while ensuring profitability for the company. Market Research: Stay informed about industry trends, competitor activities, and corporate travel market dynamics. Utilize market insights to develop effective sales strategies and stay ahead of the competition. Travel Policy Consultation: Advise corporate clients on travel policy best practices, cost-saving measures, and travel risk management solutions.Qualifications and Requirements: Bachelor's / Masters degree in Business, Sales, Marketing, or a related field. Proven track record in corporate travel sales, with a successful sales history. Candidates with field sales experience of working with renowned hotel chain in Pune would be preferred Strong communication and interpersonal skills to effectively engage with clients and colleagues. Excellent negotiation and presentation abilities. Knowledge of the Punes corporate market and all major industrial areas in and around Pune Ability to work independently and as part of a team.

Knowledge of BPO, inbound & out bound, team management, team handling, data manage, excel, CRM, dailer,

Key responsibilities:1. Assist international patients in meeting doctors at OPD, undergoing diagnostics at hospitals, and getting a sim card and a suitable service apartment2. Assist international patients in getting admitted to hospitals and getting discharged3. Coordinate the international patient's activities in India from arrival in India to the day of the flight back

Candidates must be excellent in English language communication as it's and international BPO processCandidates having knowledge of GPS, Billing, and troubleshooting knowledge will be an added advantage

Handling of team of Customer Support Engineers of all over India along with their visit planning. Maintain customer records by updating account information. Logging of all Customer complaints. Analyzing data of site failures. Technical support (On call / through email ) to customers as well as our Customer Support Engineers to solve technical issues. Provide prompt and accurate feedback to customers. Should able to diagnose and troubleshoot basic technical issues. Ability to provide step-by-step technical help, both written and verbal. Properly escalate unresolved issues to appropriate internal teams.Desired profile of the candidateBE in electronics with hands on experience in back office Customer complaint as well as our Customer Support engineer complaints handling. Should be well versed in logging of all customer complaint and analyzing of failures data. Need to maintain trends of failures and the reason of occurrence for the same. Good knowledge of testing of Electronic & Electro-Mechanical Instruments along. Must be able to lead team and have good communication skill with sound knowledge of Excel for reporting. Must knows products like Level / flow / Pressure / Temperature Instrumentation companies like Electronet Equipments Pvt. Ltd./ Adept Fluidyne Pvt. Ltd./ Pune Techtrol Pvt. Ltd./ Forbes Marshall Pvt. Ltd./ Nivo Controls Pvt. Ltd./ Levcon / Sapcon / EIP Control / Vega Controls / Electronet Equipments.

Description: Summary: The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users. The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and VMWare by answering questions or resolving problems in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity Consult on server/network/application problems and provide suitable solutions Enter commands and observe system functioning to verify correct operations and detect errors Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Skills: Excellent communication and interpersonal skills Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and softwareExperience/Education: Bachelor's degree in computer related field or equivalent training required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage ones time Experience in 3rd line or specialist support Experience in Hyper-v or VMWare support Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience 2 to 4 years experience

1. Excellent interpersonal and communication skills.2.Building and maintaining profitable relationships with key students.3. Resolving student complaints quickly and efficiently.4. A team player with leadership skills.5. Maintain a positive attitude focused on students satisfaction.

We are looking for 40 Bpo Non Voice Process Posts in Pune with deep knowledge in marati hindi English language and Required Educational Qualification is : Vocational Course, Post Graduate Diploma

Maintain relationship with guest should 2 to 3 years experience in guest relationship executive

Must have experience of min 6 Month as a TL in BPO Industry.Should have basic knowledge of MS- ExcelAwareness of Telecom and BPO IndustryShould worked on attrition and shrinkage reportsAttrition Formula , Shrinkage FormulaTeam Management SkillsContactHR Mugdha

Handling Inside sale activities. Warranty-related issues to resolve on time of all customers. Handling for demo material which is issued to employees. Making weekly report and send to all Sales Engineers. Material follow up with HQ. Dispatch related queries for export shipments. Arranging materials to customers on time. Maintain sales orders data in the system