Client Relationship Manager Job Vacancies in Mumbai Naka

Develop a Sales strategy for the group - essentially a business plan of how a product house can sell their hair or beauty products into salons, department stores, homes etc Conduct regular market analysis studies - gathering intelligence on competitor brands, consumer trends with the aim of ensuring your company maintains a strong competitive edge Identify new opportunities and channels - extending the reach of a product to increase its commercial success. Business development strategy may highlight new geographic areas to sell the products into, new sectors, new business types, clients etc. Create and submit business proposals - this is an integral part the job and will involve you both writing formal business proposals and presenting in person Negotiate and close business deals Generate leads - a company needs leads to sell to if it's going to grow it's client base. A program of ongoing leads generation is therefore essential

Your job as a business development manager is to identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts. ... Following up new business opportunities and setting up meetings. Planning and preparing presentationsFollowing up new business opportunities and setting up meetingsPlanning and preparing presentations (say hello to PowerPoint)Communicating new product developments to prospective clientsOverseeing the development of marketing literatureWriting reportsProviding management with feedback

Job Title: Client Relationship Executive (Telecaller) / Telemarketing Executive / Customer Service Executive (Voice) / Inside Sales ExecutiveDepartment: Customer Service / Sales / Client Relations / OperationsReports To: Team Leader / Customer Service Manager / Sales ManagerLocation: Nashik, Maharashtra, India (This role is primarily based in an office/call center environment in Nashik, working from a dedicated workstation).Job Summary:We are seeking an energetic, articulate, and customer-centric Client Relationship Executive (Telecaller) to join our team in Nashik. The ideal candidate will be responsible for engaging with our clients primarily over the phone, building positive relationships, addressing inquiries, providing information about our products/services, and ensuring high levels of customer satisfaction. This role is crucial for delivering excellent service and supporting our client engagement efforts.Key Responsibilities:Client Communication & Engagement:Make outbound calls to prospective or existing clients (for telemarketing/inside sales) ORHandle inbound calls from clients seeking information, support, or making inquiries (for customer service).Engage with clients in a professional, polite, and empathetic manner to understand their needs or provide necessary information.Build and maintain positive client relationships through effective communication and follow-up.Information Provision & Query Resolution:Provide accurate and comprehensive information about company products, services, offers, and policies.Efficiently resolve client queries, complaints, and concerns over the phone, escalating complex issues to the appropriate department/manager when necessary.Guide clients through problem-solving steps or relevant processes.Sales & Lead Generation (if applicable):Promote and explain products or services to potential clients over the phone.Identify sales opportunities and generate qualified leads for the sales team.Achieve daily/weekly/monthly targets for calls, conversions, lead generation, or sales.Handle objections professionally and persuasively.Data Management & Reporting:Maintain accurate and detailed records of all client interactions, inquiries, and outcomes in the CRM system or designated software.Ensure data confidentiality and integrity.Prepare and submit daily/weekly reports on call activities and outcomes.Adherence to Quality & Process:Adhere to established call scripts, guidelines, and quality assurance standards.Maintain a high standard of call quality and professionalism.Stay updated with product knowledge, company policies, and any new service offerings.

Key Skill : Direct Marketing,Business Development,Communication Skills,Lead Generation,Client Relationship ManagementExp : FresherIndustry : Engineering / Cement / MetalsFunctional Area : Sales & Marketing / Business Development/telecallerQualification : Other Bachelor Degree, B.B.A, Post Graduate Diploma, M.B.A/PGDM, M.ComVacancy : 10Job Location : Nashik