Call Center Executive Jobs For Freshers - Gurgaon

Kaaya Essential Pvt Ltd

0 - 1 Years
10 Openings
1.8 - 2.5 Lac/Yr
Posted today
Face-to-Face interview
Gurgaon Sector 49

Key Skills

Customer Care CRM Sales Outbound Calling Customer Support Voice Process Cold Calling BPO Sales Inbound Process Call Center Sales

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Job Description

handle inbound and outbound calls in a professional and courteous manner.

respond promptly to customer inquiries and provide accurate product or service information.

record details of customer interactions, feedback, and complaints in the crm system.

resolve customer issues by clarifying problems, researching answers, and following up to ensure resolution.

transfer calls or escalate complex issues to the appropriate department when necessary.

maintain knowledge of company products, services, and promotions to provide informed assistance.

meet or exceed daily/weekly performance targets (call handling time, customer satisfaction, etc.).

follow call center scripts, policies, and procedures while maintaining a friendly tone.

work as part of a team to ensure efficient operations and customer satisfaction.

Experience
0 - 1 Years
No. of Openings
10
Education
12th Pass
Role
Call Center Agent
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
32/A GF TOWER-B1, SPAZE I-TECH PARK SOHNA ROAD SECTROR 49 GURUGRAM