Array ( [0] => bpo-team-leader [1] => chennai ) BPO Team Leader Graduate Experience Jobs in Chennai
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BPO Team Leader Graduate Experience Jobs in Chennai

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BPO Team Leader

Innovsource Services Pvt Ltd

  • 2 - 3 yrs
  • 3.5 Lac/Yr
  • Perungudi Chennai
Preferred Skills: Proficiency in MS Excel and Reporting Tools Knowledge Of Quality Assurance Standards and Call Monitoring Problem-solving and Conflict-resolution Abilities Customer-centric Mindset With Focus On Continuous Improvement Voice Process Business Process Outsourcing BPO
Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha
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BPO Team Leader

Ticn. Pvt. Ltd

  • 1 - 4 yrs
  • Chennai
Fresher BPO Work From Home
**URJUINT JOB VACANCY** WANTED :10th TO ANY DEGREE WORK. :OFFICE WORK ( DATA ENTRY AND TAMIL TELECALLING TEAM LEADER )LOCATION :CHENNAI SALARY. :18K TO 28kPART TIME /FULL TIME AVAILABLE PERMANTEDJOB 100%FOR MORE DETAILS CONTACT SEND YOUR RESUME Whats app me
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BPO Team Leader

Autosense Pvt Ltd

  • 1 - 5 yrs
  • 3.3 Lac/Yr
  • Chennai
Voice Process Executive BPO Team Leader
To manage a Team of 25 Customer Care Executives To monitor the Queue and ensure Service Level is maintained Up to date knowledge on the assign project/product Oversee day-to-day teams' operation and performance Do regular performance evaluation Monitor team performance and report on metrics Listen to team members feedback and resolve any issues or conflicts Arrange daily huddle meeting to delegate tasks and project deadlines Manage daily attendance/shrinkage Motivate team membersRequired: Excellent command on English and Hindi language both verbal and written Decision Making Able to work under pressure Basic knowledge of computer. MS- Office
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BPO Team Leader

Technotask Business Solutions Pvt. Ltd.

  • 1 - 5 yrs
  • 1.8 Lac/Yr
  • Chennai
BPO Team Leader
Develop Staff. Training. Coaching. ...Support Staff. Handle escalations. Provide answers and guidance to staff. ...Be a Manager. Lead and Inspire. Communicate company news. ...Do Admin. Leave approvals. Payroll information. ...Self Development. Attend briefings. ...Take overflow calls.
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BPO Team Leader - Outbound Sales - Hindi

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Sales Team Management Team Handling Team Leading Floor Management Team Leader Team Coordination
The Budget for the profile is 3.5 Lakh Max CTC , Looking for Immediate JoiningAny graduate with minimum 2 years experience in handling Sales team from a Insurance BPO Domain The candidate must have handled minimum 15 to 20 seats The candidate should posses Excellent communication in both Hindi and English The candidate should be independent in driving the sales and manage client relationship and should be a good people leader The candidate should have thorough understanding of Call centre metrics, concepts, dialers, CRM etc The candidate should be good in building strategies, analytics and defining process The candidate should be well versed MS office and should have excellent presentation skills The candidate should be willing to take up challenges The candidate should be able to build a team from scratch. The candidate should have a good understanding of Quality & Training The candidate should be good in Team Building
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