BPO Team Leader

Innovsource Services Pvt Ltd

Job Summary:

We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.

Key Responsibilities:

Lead, mentor, and motivate a team of agents to achieve individual and team KPIs

Monitor daily operations, call quality, and customer interactions to ensure service excellence

Conduct regular team meetings, feedback sessions, and performance reviews

Handle escalations and resolve customer issues effectively

Maintain shift schedules, attendance, and workforce planning

Generate daily/weekly/monthly performance reports and share with management

Collaborate with QA and training teams to identify skill gaps and training needs

Ensure compliance with company policies, procedures, and service standards

Requirements:

Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)

Strong leadership, coaching, and people management skills

Excellent communication (verbal & written) and interpersonal skills

Good understanding of CRM tools and call center metrics

Ability to work in a fast-paced and target-driven environment

Flexibility to work in rotational shifts, including weekends if required

Employment Type: Full-Time

Location - OMR/Perungudi - Chennai

Shift - Rotational Shift

Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling Experience

Qualification - Any Graduates

Interested Candidate can contact via-

Email -

Phone number -

Name - Ms. Sneha

• Experience

  2 - 3 Years

• No. of Openings

  3

• Education

  B.Com

• Role

  BPO Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  OMR - Perungudi