BPO Team Leader

• To manage a Team of 25 Customer Care Executives

• To monitor the Queue and ensure Service Level is maintained

• Up to date knowledge on the assign project/product

• Oversee day-to-day teams' operation and performance

• Do regular performance evaluation

• Monitor team performance and report on metrics

• Listen to team member’s feedback and resolve any issues or conflicts

• Arrange daily huddle meeting to delegate tasks and project deadlines

• Manage daily attendance/shrinkage

• Motivate team members

Required:

• Excellent command on English and Hindi language both verbal and written

• Decision Making

• Able to work under pressure

• Basic knowledge of computer.

• MS- Office

• Experience

  1 - 5 Years

• No. of Openings

  6

• Education

  Graduate

• Role

  Bpo Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office