Voice Process Job Vacancies in Sector 18

Job Title: Specialist - Tele SalesProcess: Personal Loan

We are looking for a dedicated Tele Caller to join our team in Sector 18. The primary responsibility of this role is to communicate with potential customers and promote our services over the phone. This is a full-time position, and candidates should have completed at least their 12th grade.Key Responsibilities:- **Making Outbound Calls:** Contact potential customers to inform them about our products and services, and generate interest.- **Handling Inquiries:** Respond to customer questions and concerns in a clear and professional manner, ensuring a positive experience.- **Maintaining Records:** Keep accurate records of calls made, customer interactions, and feedback in the company system for future reference.- **Meeting Targets:** Work towards daily or weekly call quotas, contributing to the overall sales and outreach goals of the company.- **Collaborating with Team:** Work closely with team members and supervisors to share insights and improve calling strategies.Required Skills and Expectations:- **Communication Skills:** Strong verbal communication skills are essential to effectively convey information and engage customers.- **Listening Skills:** Ability to listen carefully to customer needs and respond appropriately.- **Basic Computer Skills:** Familiarity with using computers for entering data and managing information.- **Positive Attitude:** A friendly and upbeat demeanor to create a welcoming environment for customers.- **Time Management:** Ability to handle multiple calls efficiently while staying organized and focused on tasks. This position is ideal for individuals looking to start their career in sales and customer service.

Company Type- Well Known Education and Training CenteDesignation-Tele Counsellor & telesales executivesJob Location Sec-18,GurugramWorking Time- 6 Days Working-10 AM TO 7 PMEducation-12th PASS Undergraduates also applicable (Minimum: 12th Passout with result in hand.)Experience -Fresher with good comms. Min. 6 months 5 years exp. From BPO Outbound process.Gender- Male /female BothSalary- For Fresher- Up to 20K CTCFor Ex- up to 26k in hand no PF deductionJob Profile- Calling to the numbers provided by the company

To manage customer inquiries, complaints, and provide information about a companys products and services.Duties and responsibilities include:Responding to customer inquiries via email in a prompt and professional mannerInvestigating and resolving customer complaints and concernsProviding product information and guidance to customersWorking closely with other departments to resolve customer queriesMaintaining a record of customer interactions and transactionsReviewing and improving email communication and response templatesEnsuring adherence to company policies and procedures in all email correspondencesEscalating complex issues to the relevant department or superior for resolutionMaintaining knowledge of new product offerings and ongoing promotionsProviding feedback on the efficiency of the customer service processRequiredExperience in customer service or customer handlingGood verbal and written communication skillsProfessional and dynamic individualJob Types: Full-time, PermanentPay: 20,000.00 - 35,000.00 per monthBenefits:Health insurancePaid sick timePaid time offProvident FundSchedule:Day shiftEvening shiftRotational shiftAbility to commute/relocate:Sarita Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)