Voice Process Fresher Jobs in Guwahati

We are looking for a dedicated Telecalling Executive to join our team in Ganeshguri, Guwahati. This entry-level position is ideal for individuals with a passion for communication and customer service.As a Telecalling Executive, your main responsibilities will include making outgoing calls to potential customers, explaining our products or services clearly, and addressing any questions or concerns they may have. You will also be responsible for maintaining accurate records of calls, gathering feedback, and identifying sales opportunities. Building positive relationships with customers is essential, as you will be representing our brand and striving to enhance customer satisfaction.To succeed in this role, you should possess strong verbal communication skills and an engaging phone presence. Basic computer skills are necessary for data entry and record-keeping. A motivated attitude, along with the ability to handle rejection and maintain professionalism, is crucial. Candidates should have completed their 12th-grade education and are encouraged to apply even if they have little to no prior experience. A willingness to learn and adapt in a fast-paced environment will help you thrive as a Telecalling Executive. If you enjoy interacting with people and are eager to develop your career in a supportive setting, this could be the right opportunity for you.

Hiring for 24 Customer Service Representative Jobs in Guwahati, Shillong, Barpeta, Assam, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.C.A, B.Com with Good knowledge in Customer Relationship, Customer Service, Voice Process etc.

- Outbound Calling: Make calls to prospective students or parents to inform them about the coaching classes, available courses, and enrollment details.- Lead Generation: Identify and qualify potential leads, helping convert inquiries into registrations.- Follow-up Calls: Contact leads who have shown interest previously but have not yet enrolled, providing them with additional information to encourage sign-up.- Provide Course Information: Explain course details, fee structures, class schedules, and benefits of the coaching programs to potential clients.- Customer Relationship Management: Maintain a positive relationship with students, parents, and prospective clients, addressing their queries and concerns effectively.- Record Keeping: Maintain accurate records of all interactions with clients, leads, and students in the CRM system.- Achieve Sales Targets: Work toward achieving individual and team targets related to new enrollments or follow-up leads.- Promote Offers and Discounts: Inform leads and potential students about any ongoing discounts, offers, or promotions related to courses.- Provide Feedback: Share market insights, feedback from clients, and suggestions with the team or management to improve services and offerings.- Assist in Event Promotion: Promote and invite potential clients to coaching-related events like demo classes, workshops, or webinars.- Update and Maintain Records: Ensure that all communication with clients is logged and updated in the database for future follow-up.- Client Retention: Provide excellent after-sales service by ensuring that enrolled students have a positive experience and continue with their studies.- Resolve Issues: Handle any complaints or issues faced by the students or parents and resolve them promptly to maintain customer satisfaction.- Coordinate with Other Teams: Work closely with the marketing and enrollment team to help with any promotional campaigns or new courses.

Making Outbound Calls: Contacting potential or existing customers to inform them about products or services.Handling Inbound Calls: Answering calls from customers regarding inquiries, complaints, or support.Customer Engagement: Building rapport with customers, understanding their needs, and providing appropriate solutions.Sales and Lead Generation: Persuading customers to purchase products or services and generating leads for the sales team.Maintaining Records: Keeping detailed records of customer interactions, transactions, and feedback in the CRM system.Follow-Up: Following up with customers to ensure satisfaction and address any further questions or concerns.Achieving Targets: Meeting daily, weekly, or monthly call and sales targets set by the company.Providing Feedback: Reporting customer feedback and suggestions to the management for product or service improvement.

We are looking for a motivated Telecalling Executive to join our team in Ganeshguri, Guwahati. This role is ideal for recent school graduates who are eager to start their career in customer communication and support. As a Telecalling Executive, your main responsibilities will include:- **Making Outbound Calls**: You will reach out to potential customers to promote our products or services, providing them with information and addressing their queries.- **Customer Engagement**: You will engage with customers over the phone, building rapport and ensuring a positive experience to encourage further interest and sales.- **Data Entry and Reporting**: After each call, you will accurately record customer interactions and update our database with relevant information to track leads and customer feedback.- **Follow-Up Calls**: You will perform follow-up calls to ensure customer satisfaction and to inform them about new products, services, or promotions.For this role, we expect candidates to have good communication skills to clearly convey information. Basic computer skills are required for data entry tasks. We value enthusiasm and a willingness to learn, so even if you have little to no experience, your motivation will be an asset. A high school education is required, and you should be comfortable working in an office environment. We appreciate a positive attitude and the ability to work as part of a team, which will help you succeed in this position.

We are looking for a dedicated Telecalling Executive to join our team in Ganeshguri, Guwahati. This role involves making outbound calls to potential clients to promote our products and services.As a Telecalling Executive, you will be responsible for communicating with customers over the phone, explaining our offerings, and answering any questions they may have. You will also update and maintain customer information in our database. Additionally, you will work to meet daily and weekly calling targets while ensuring a high level of customer satisfaction.Key responsibilities include:1. **Outbound Calling**: Make calls to prospective clients, introduce our products, and encourage them to consider making a purchase.2. **Customer Interaction**: Engage with customers to address their inquiries, provide information, and clarify any doubts they have regarding our services.3. **Data Management**: Update customer details and interaction records accurately in our database for effective follow-up actions.4. **Target Achievement**: Strive to reach individual and team targets by maintaining a steady flow of calls and customer engagements.5. **Feedback Collection**: Gather feedback from customers post-interaction to help improve our services.To succeed in this role, you should possess excellent communication skills, a friendly phone manner, and the ability to engage customers effectively. A positive attitude, willingness to learn, and a basic understanding of sales processes are essential. A minimum education of 12th grade is required, and prior experience in telecalling is a plus but not mandatory.