Voice Process Fresher Jobs in Guwahati

We are looking for a dedicated Telecalling Executive to join our team in Ganeshguri, Guwahati. This role involves making outbound calls to potential clients to promote our products and services.As a Telecalling Executive, you will be responsible for communicating with customers over the phone, explaining our offerings, and answering any questions they may have. You will also update and maintain customer information in our database. Additionally, you will work to meet daily and weekly calling targets while ensuring a high level of customer satisfaction.Key responsibilities include:1. **Outbound Calling**: Make calls to prospective clients, introduce our products, and encourage them to consider making a purchase.2. **Customer Interaction**: Engage with customers to address their inquiries, provide information, and clarify any doubts they have regarding our services.3. **Data Management**: Update customer details and interaction records accurately in our database for effective follow-up actions.4. **Target Achievement**: Strive to reach individual and team targets by maintaining a steady flow of calls and customer engagements.5. **Feedback Collection**: Gather feedback from customers post-interaction to help improve our services.To succeed in this role, you should possess excellent communication skills, a friendly phone manner, and the ability to engage customers effectively. A positive attitude, willingness to learn, and a basic understanding of sales processes are essential. A minimum education of 12th grade is required, and prior experience in telecalling is a plus but not mandatory.

Hiring for 24 Customer Service Representative Jobs in Guwahati, Shillong, Barpeta, Assam, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.C.A, B.Com with Good knowledge in Customer Relationship, Customer Service, Voice Process etc.

Help expand our business by targeting new growth opportunities, improving portfolio credit quality and maximizing profitability and efficiency of our products. Actively prospect, recruit and pre-qualify new clients for our financial services. Be a primary point of contact for new and existing customers. Make certain all applications meet our companys standards and help ensure regulatory compliance. Foster a collaborative work environment by working with colleagues to develop better products and solutions. Provide periodic analysis and reports.

- Make outbound calls to prospective students and individuals interested in aviation training programs.- Generate leads through cold calling, referrals, and following up on inquiries from various sources (online, walk-ins, etc.).- Provide accurate and up-to-date information to prospects about available aviation courses, eligibility criteria, admission procedures, and career opportunities in aviation.- Schedule appointments for prospective students to visit the campus or have one-on-one consultations with academic counselors.- Build and maintain relationships with leads and students, ensuring excellent customer service and engagement throughout the inquiry process.- Maintain and update records of all calls made, including contact information, feedback, and follow-up actions, using CRM software or internal systems.- Follow up with enrolled students to ensure they have received all necessary information regarding their courses, schedules, and training requirements.- Achieve assigned sales or lead conversion targets through proactive calling, effective communication, and persistence in converting prospects into students.- Gather feedback from students and prospects to understand their needs, challenges, and motivations, helping the institution tailor its offerings.- Address concerns or complaints from prospective students about the institution or courses, providing clear, professional, and helpful responses.- Represent FLY HIGH AVIATE in a professional and positive manner on every call, ensuring that the institutions reputation for excellence in aviation training is upheld.- Stay updated on the latest developments in aviation training programs, courses, certification processes, and industry trends to provide accurate and relevant information.- Collaborate with other telecallers, marketing teams, and counselors to develop effective outreach strategies and improve lead conversion.- Effectively manage the companys phone systems or telecommunication software,

- Respond to inbound calls and queries from prospective customers regarding Frankfinn's services, training programs, and aviation courses.- Provide detailed information about various aviation-related services, including air hostess training, pilot programs, customer service, and other courses offered by the company.- Identify and qualify potential leads from incoming calls, walk-ins, and online inquiries.- Follow up with leads through regular calls, emails, or messages to convert them into enrollments.- Actively promote Frankfinns offerings (aviation-related programs, training, and services) to prospective clients.- Help in achieving sales targets and goals through customer interaction and providing product knowledge.- Assist customers with course registrations, documentation, and any general queries they may have regarding the company's offerings.- Build and maintain strong customer relationships to enhance retention and repeat business.- Maintain accurate records of all customer interactions, transactions, and feedback.- Collect customer feedback and insights to understand market trends and improve services.- Work closely with the sales and training teams to ensure smooth communication and alignment of customer queries with relevant departments.- Maintain professionalism while representing the Frankfinn brand, ensuring all customer interactions align with company standards and values.- Stay updated with the latest offerings, aviation industry trends, and training modules to accurately inform potential customers.- Meet or exceed daily, weekly, and monthly call and conversion targets, contributing to the company's overall business growth.