Telecaller Graduate Jobs in Mumbai

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are hiring an Export Sales Executive / International SDR (Arabic & English - 100% Remote / Work-from-Home) at Tirupati Ganeshkripa Agro Products Pvt. Ltd. (TGK Agro - https://tgkagro.com). Call pre-emailed wholesale foodstuff importers across the UAE, Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain using our browser-based Mobile SDR CRM & Cloud Power Dialer. Compensation: Rs. 100/hour Formative Base (Rs. 400 per 4-hr block / Rs. 800/day, first 2 days settled daily) + Rs. 10,000 to Rs. 25,000 per FCL container closing bonus from Day 1 upon shipment and payment realization. Email export@tgkagro.com to apply.

SPORTS FOR LIFEJob DescriptionPre-Sales ExecutiveDepartment Pre-Sales Reports To Pre-Sales ManagerLocation MumbaiEmployment Type Full-timeExperience 2-4 YearsAbout Sports For LifeSports For Life is a multi-sport academy running structured coaching programs across Badminton, Table Tennis, Football, and Tennis in Mumbai and Pune. We help children and adults discover, learn, and grow in the sport of their choice through professional coaching, quality infrastructure, and a member-first experience. Our Pre-Sales team is the first voice a prospective member hears - and plays a central role in turning interest into trials, and trials into long-term memberships.Role OverviewAs a Pre-Sales Executive, you will be the first point of contact for prospective members. You will engage inbound and outbound leads, understand their needs, recommend the right program, and drive them through the funnel - from first conversation to trial booking to enrollment. This is a target-driven, phone-first role ideal for someone who enjoys talking to people, is persistent in follow-ups, and takes ownership of conversions.

Role Highlights :- Outbound Outreach: Connect with potential and existing donors to strengthen our mission. - Storytelling: Share impactful stories that inspire continued support. - Relationship Management: Handle queries, maintain donor records, and nurture long-term trust. - Follow-ups: Ensure supporters feel valued, informed, and appreciated.

We are seeking a dynamic and motivated Tele Caller to join our team in Mumbai. The ideal candidate should have 1 to 3 years of experience in tele-calling and must be female. This full-time position requires the selected candidate to work from the office.Key Responsibilities:- Conduct Outbound Calls: Make calls to potential customers to promote our products and services, guiding them through features and benefits.- Customer Interaction: Engage effectively with customers to address their queries, providing clear and concise information.- Record Keeping: Maintain accurate records of customer interactions and transactions in the database for future reference.- Meeting Targets: Strive to meet daily or monthly call targets set by the management to support business growth.- Feedback Collection: Gather customer feedback and report insights to management, helping us improve our services and offerings.Required Skills and Expectations:- Communication Skills: Must possess excellent verbal communication skills to convey information clearly and maintain engaging conversations with customers.- Persuasion Ability: Should be able to build rapport and persuade customers to consider our products or services effectively.- Organizational Skills: Strong organizational abilities are necessary for managing multiple calls and following up on leads efficiently.- Problem-Solving Skills: Ability to handle objections and resolve customer complaints gracefully to ensure customer satisfaction.- Team Player: Must work well in a team environment, collaborating with colleagues and contributing positively to team morale.

Generate leads, make outbound calls, schedule software demos, follow up with prospects, convert inquiries into sales, maintain CRM records, handle customer queries, support renewals and upselling, and achieve sales targets. Excellent communication, negotiation, and computer skills required. Experience in inside sales/telecalling preferred.

We are seeking a dedicated Tele Caller to join our team in Andheri East, Mumbai. The ideal candidate will have 1 to 3 years of experience in telecalling and a graduate degree. This full-time role requires working from the office.Key Responsibilities:1. Conduct Outbound Calls: You will reach out to potential customers to introduce our products or services, explain their benefits, and generate interest.2. Manage Customer Queries: It is essential to address customer questions and provide clear, accurate information to help them make informed decisions.3. Maintain Accurate Records: You will keep detailed records of calls, customer interactions, and outcomes to ensure effective follow-up and tracking of leads.4. Achieve Targets: Meeting or exceeding daily call targets and sales goals will be a key part of your role, contributing to the overall success of the sales team.5. Follow-Up Calls: You will be responsible for making follow-up calls to nurture leads and maintain relationships with existing customers.Required Skills and Expectations:The ideal candidate should have strong communication skills and the ability to engage with a diverse audience. You should be comfortable using computer systems for data entry and information retrieval. A friendly and persuasive manner is crucial for succeeding in this role, along with the ability to handle rejection and stay motivated. Time management skills will also be important to efficiently handle calls and meet targets.

Job descriptionExciting Opportunity to work in the Role of Business Development Officer in the Indian Tax Compliance Industry and serve millions of Users by providing a robust Tax Software applications.Job Description:This is an exciting role of Business Development Officer where in you get to work in the Sales Function for Tax Software. Under this role, you will be responsible for new customer acquisition and deliver on revenue growth. You will be driving the business of Tax Filing application in this role. You will be communicating with Chartered Accountants, understand their Tax filing requirements like Income Tax, TDS, and GST and suggest the solution accordingly.Position: Business Development OfficerExperience: Minimum 5 YearsLocation: PAN India (Tier I & Tier II Cities)Work Type: Part-Time (7 Hours Daily)Preferred Candidate: Female Local ResidentKey Responsibilities:Drive sales through calls, emails, and client meetingsAcquire new customers and achieve revenue targetsUnderstand client requirements related to Income Tax, GST & TDS softwareMaintain CRM updates and provide sales reportsCoordinate with product experts for client queriesRequirements:Minimum 3 years of sales experienceStrong communication & negotiation skillsTarget-oriented and self-motivated approachBasic computer knowledgeHindi & regional language preferredSoftware sales experience is an added advantageAdditional Information:Minimum 2 client meetings per week requiredOnline training for 45 daysPeriodic visits to Jaipur Head OfficeApply now :- 7793070371

We are seeking a Sales Senior Team Leader with 6 to 12 years of experience to join our team in Andheri East. This full-time role requires a dedicated leader who can manage and motivate a sales team to achieve targets and drive growth.Key Responsibilities:- Lead a Sales Team: Oversee a team of sales representatives, providing guidance, support, and motivation to meet sales goals and improve performance.- Set Sales Targets: Establish and communicate clear sales objectives for the team, ensuring they align with overall business goals and strategies.- Monitor Performance: Regularly review team performance metrics and sales reports to identify trends, challenges, and opportunities for improvement.- Training and Development: Conduct training sessions to enhance the skills of team members, focusing on product knowledge, sales techniques, and customer service.- Cultivate Client Relationships: Build and maintain strong relationships with key clients, ensuring a deep understanding of their needs and preferences.- Collaborate with Other Departments: Work with marketing and product development teams to align sales strategies with marketing campaigns and new product launches.Required Skills and Expectations:The ideal candidate should have strong leadership and communication skills to inspire and engage the team. A proven track record in sales with the ability to create effective sales strategies is essential. Experience in coaching and developing team members is crucial, along with a high level of proficiency in analyzing sales data to make informed decisions. Candidates should be proactive, results-oriented, and possess excellent problem-solving abilities.

As an AR Caller, you will play a crucial role in managing accounts receivable by communicating with clients and ensuring timely payments. Your main focus will be on maintaining positive relationships while efficiently handling financial transactions.Key Responsibilities:- Contact Clients for Payments: You will reach out to clients via phone calls and emails to remind them of outstanding invoices and negotiate payment timelines.- Update Payment Records: After each interaction, its essential to accurately update payment records in the system, ensuring all information is current and precise.- Resolve Payment Issues: You will assist clients in addressing any payment-related queries or disputes, working to resolve issues quickly and professionally.- Analyze Accounts: Regularly review and analyze accounts receivable to identify overdue accounts and develop strategies for collection.- Collaborate with Team Members: Work closely with your team and other departments to ensure a smooth flow of information regarding account statuses and customer concerns.Required Skills and Expectations:Candidates should have a bachelors degree in fields like B.A, B.C.A, B.B.A, B.Com, or B.Sc. A minimum of 1-4 years of experience in a similar role is essential. Strong communication skills are crucial, as you will be dealing with clients regularly. You should be organized and detail-oriented, with the ability to manage multiple accounts efficiently. Proficiency in basic accounting principles and familiarity with accounting software will enhance your performance in this role. A proactive attitude and strong problem-solving skills are also important for succeeding in this position.

Outbound Calls: Contact potential/existing customers to promote products, services, or schedule appointments.Inbound Calls: Handle incoming calls, addressing customer inquiries, complaints, and service issues.Sales & Lead Generation: Pitch products/services to persuade customers and convert leads into sales.Data Management: Update and maintain accurate customer records, call logs, and information in CRM software.Follow-ups: Maintain consistent follow-ups with leads to ensure conversion or customer satisfaction.

We are seeking an enthusiastic Admission Counsellor who will play a vital role in guiding prospective students through the admission process. The ideal candidate should have a background in counseling or education, with 3 to 9 years of experience.Key Responsibilities:1. Student Counseling: Engage with potential students and their families, providing clear information about courses, admission processes, and eligibility criteria to help them make informed decisions.2. Documentation Assistance: Guide students in preparing and submitting necessary documents for their applications, ensuring that all requirements are met.3. Follow-up Communication: Maintain regular communication with prospective students through calls and emails to address their queries and provide updates on their application status.4. Organizing Events: Assist in organizing admission-related events, such as open houses and informational seminars, to attract and inform prospective students.5. Collaboration with Staff: Work closely with the admissions team and other departments to streamline processes and improve the overall experience for applicants.Required Skills and Expectations:The successful candidate should be a graduate with strong communication skills and a friendly demeanor. A proactive attitude and the ability to handle multiple tasks simultaneously are essential. Applicants must be comfortable working in an office environment and willing to collaborate effectively within a team. Additionally, a genuine passion for education and supporting students in their academic journey is crucial. Female candidates are preferred for this role.

Were Hiring: Sr. Executive - Inside Sales / Tele sales-- Location: Mumbai-- Type: Full-time-- Openings: 1-- Experience: 2+ Years-- Salary: 20,000 - 30,000-- Job Responsibilities:Proactively call qualified leads to pitch diagnostic services, secure patient orders, andprocess diagnostic test bookings efficiently.Contact patients on the scheduled date of sample collection to confirm appointments,provide necessary instructions, and ensure smooth execution.Conduct monthly/periodic follow-ups with past customers due for repeat tests (e.g., LFT orother diagnostics), educate them on the benefits, and generate repeat orders to driveretention and revenue growth.

Job Title: Telecaller - Insurance Process/Product ProcessCompany: Venture AllocatorsLocation: MumbaiSalary: 19,000 - 22,000 per monthShift: 8 AM - 8 PM (Any 9-hour shift)Weekly Off: Sunday (Fixed)Role:Handle customer queries via calls and chat for insurance products and services.Eligibility:Graduate (Freshers & experienced candidates welcome)Sales experience preferred but not mandatoryGood communication skills requiredSkills Required:Strong verbal communicationBasic computer knowledgeCustomer-handling ability

Job Title: Tele Caller (Inbound s Outbound Calls)Job Location: MumbaiDepartment: Customer Support / Sales / Tele callingReporting To: Lead -Telecalling/ Inside SalesJob Summary:We are looking for a dynamic and customer-oriented Tele caller to join our team. Theideal candidate will be responsible for handling both inbound and outbound calls toassist customers ,resolve queries, promote products or services, and generate leads orsales as needed. Strong communication and interpersonal skills are a must.Key Responsibilities: Handle inbound calls and assist customers with their inquiries, complaints, orservice requests. Make outbound calls to potential or existing customers to inform them aboutproducts, services, or promotional offers. Maintain accurate records of customer interactions and update the CRM systemregularly. Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue, and providesolutions or alternatives. Meet daily/weekly/monthly targets for number of calls made,leads generated, orsales closed (as applicable). Ensure customer satisfaction by providing professional and courteous service. Escalate complex issues to senior team members or supervisors when required. Adhere to company policies, quality standards, and compliance regulations.Requirements: Education: Minimum Graduate Experience: 02 years of experience in tele calling, customer service, or arelated field (Freshers can also apply) Skills:o Excellent verbal communication in [languages, e.g., English, Hindi, etc.]o Good listening skills and ability to handle objectionso Basic computer knowledge and data entry skillso Ability to work under pressure and meet targetso The candidate should be proficient in at least one South Indianlanguage Tamil, Telugu, Kannada, or Malayalam.Preferred Attributes: Positive attitude and patience while handling different types of customers Previous experience in BPO / call center / telesales will be an added advantage Ability to learn about products/services and describe/explain them to prospects