Hiring Tele Caller For Chandivali Mumbai

Job Title: Tele Caller (Inbound s Outbound Calls)

Job Location: Mumbai

Department: Customer Support / Sales / Tele calling

Reporting To: Lead -Telecalling/ Inside Sales

Job Summary:

We are looking for a dynamic and customer-oriented Tele caller to join our team. The

ideal candidate will be responsible for handling both inbound and outbound calls to

assist customers ,resolve queries, promote products or services, and generate leads or

sales as needed. Strong communication and interpersonal skills are a must.

Key Responsibilities:

Handle inbound calls and assist customers with their inquiries, complaints, or

service requests.

Make outbound calls to potential or existing customers to inform them about

products, services, or promotional offers.

Maintain accurate records of customer interactions and update the CRM system

regularly.

Follow communication scripts when handling different topics.

Identify customers needs, clarify information, research every issue, and provide

solutions or alternatives.

Meet daily/weekly/monthly targets for number of calls made,leads generated, or

sales closed (as applicable).

Ensure customer satisfaction by providing professional and courteous service.

Escalate complex issues to senior team members or supervisors when required.

Adhere to company policies, quality standards, and compliance regulations.

Requirements:

Education: Minimum Graduate

Experience: 02 years of experience in tele calling, customer service, or a

related field (Freshers can also apply)

Skills:

o Excellent verbal communication in [languages, ., English, Hindi, etc.]

o Good listening skills and ability to handle objections

o Basic computer knowledge and data entry skills

o Ability to work under pressure and meet targets

o The candidate should be proficient in at least one South Indian

language Tamil, Telugu, Kannada, or Malayalam.

Preferred Attributes:

Positive attitude and patience while handling different types of customers

Previous experience in BPO / call center / telesales will be an added advantage

Ability to learn about products/services and describe/explain them to prospects

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  Graduate (B.Com)

• Role

  Tele Caller

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office