Team Leader Graduate Experience Jobs in Gurgaon

As a Team Leader based in Gurgaon, you will be responsible for guiding a team to meet organizational goals. Your experience of 2 to 4 years in management will be crucial in overseeing daily operations and fostering a productive work environment. Key Responsibilities:- Team Management: Oversee daily activities of the team to ensure efficient workflow and productivity. You will motivate team members and address any issues that arise, ensuring team morale remains high.- Performance Monitoring: Regularly evaluate team performance against set goals and objectives. You will provide constructive feedback and help individuals develop their skills to improve overall performance.- Strategic Planning: Collaborate with management to set clear goals and strategies for the team. You will assist in implementing these strategies effectively to achieve business objectives.- Problem Solving: Address challenges that the team encounters by providing guidance and innovative solutions. A key part of your role will be to facilitate discussions around potential improvements.- Training and Development: Organize training sessions to enhance team skills and knowledge. You will help new members integrate into the team and ensure continuous professional development.Required Skills and Expectations:- Strong leadership abilities to inspire and manage team dynamics effectively.- Excellent communication skills, both verbal and written, to interact with team members and stakeholders.- Organizational skills to prioritize tasks and meet deadlines.- A problem-solving mindset, enabling quick and effective decision-making.- Collaborative spirit, willing to work closely with others to achieve team and organizational goals.Your educational background in B.A, B.B.A, or B.Com will support your ability to manage diverse business challenges. This work-from-office role requires a proactive approach and a commitment to fostering an engaged team culture.

We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full-time, office-based environment.Key Responsibilities:1. Team Management: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.2. Service Delivery: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.3. Customer Engagement: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining strong relationships.4. Performance Analysis: Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.5. Operational Coordination: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.Required Skills and Expectations:The ideal candidate will have a bachelor

About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39

Store Supervisor (Retail) Job DescriptionJob Title : Retail Store SupervisorDepartment : OperationsJob Type : Full TimeLocation : Gurugram, Sector 57Duties & Responsibilities: Provide exceptional customer service by addressing inquiries and ensuring a positive experience. Interact with customers to understand their needs and preferences, offering services recommendations and assistance. Supervise and lead a team of store employees, ensuring they deliver high-quality service. Schedule and coordinate with staff delegate tasks and monitor performance to optimize team efficiency. Address and resolve customer and employee concerns promptly, fostering a positive and collaborative atmosphere within the store. Generate regular reports on key performance indicators, such as sales trends, customer feedback, and inventory levels, to support decision-making. Foster clear communication channels within the team and with higher management to ensure a cohesive and informed work environment. Make invoices and bills.Requirements and skills Experience in Retail 1 year to 2 years Powerful leading skills and business orientation Customer management skills Strong organizational skills Good communication and interpersonal skills Graduate Basis MS office

Production Team Leader Responsibilities: Create a production schedule Train new employees according to needs. Knowledge of DPR (Daily Production Report) Should know Man-management Basic knowledge of excel, Outlook & other office tools Informing and preparing reports for the required materials to be purchase. Ensure that health and safety protocols are adhered to Knowledge of Inventory managementProduction Team Leader Requirements: Must have Diploma/ B. Tech (Electronics) or relevant experience 2-3+ years of experience. Excellent organizational and time management skills. Ability to solve problems quickly and efficiently. Excellent verbal and written communication skills.

Job Openings for 1 Need Personal Secretary Urgently (Only Female) Job with minimum 1 Year Experience in Delhi, Delhi NCR, Gurgaon, Rohini, Delhi, Lajpat Nagar, Delhi, DLF Phase I, Gurgaon, DLF Phase V, Gurgaon, Manesar, Gurgaon, Gautam Nagar, Delhi, Laxmi Nagar, Delhi, having Educational qualification of : Other Bachelor Degree, Any Master Degree with Good knowledge in Personal Secretary, secretary, Personal Banker, short hand, Team Leader, Business Finance, Finance, Human Resource etc.A personal assistants typical duties include:acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their managers attentionmanaging diaries and organising meetings and appointments, often controlling access to the manager/executivebooking and arranging travel, transport and accommodationorganising events and conferencesreminding the manager/executive of important tasks and deadlinestyping, compiling and preparing reports, presentations and correspondencemanaging databases and filing systemsimplementing and maintaining procedures/administrative systemsliaising with staff, suppliers and clientscollating and filing expensesmiscellaneous tasks to support their manager, which will vary according to the sector and to the managers remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.

Job Title Planning Executive Civil EngineerJob Summary!Key Responsibilities:Develop detailed project plans, schedules, and resource allocation strategies.Monitor project progress and ensure compliance with design, safety standards, and regulatory requirements.Supervise and mentor site supervisors, engineers, and other team members.Facilitate collaboration among various teams, including architects, contractors, and clients.Prepare and manage project budgets, ensuring cost-effectiveness.Review and approve project-related expenses and invoices.Maintain regular communication with clients, vendors, and other stakeholders.Provide timely updates on project milestones and address concerns proactively.Maintain accurate project documentation, including contracts, permits, and progress reports.Qualifications and Skills:Bachelors degree in Civil Engineering or a related field.Minimum of 2-3 years of experience in civil project management or operations.Strong knowledge of construction processes, materials, and regulations.Excellent leadership, organizational, and problem-solving skills.Strong verbal and written communication abilities.Experience in handling multiple projects simultaneously.Job Type: Full-timeSchedule: Day shiftHR- falak.moza@satinneodimensions.comWhatsApp your resume on 8076129721SATIN NEO DIMENSIONS Pvt. LtdPlot no-108, Ground Floor,Behind Taj Vivanta, Sector- 44 Gurgaon -122003 (Haryana)

Team management Target achievement Recruiting/ team building Team working capabilities Customer service support Objection handling Problem solving Situational handling Leadership skills Self discipline Self motivation

Responsibilities:1. Lead and manage the pre-sales team to achieve and exceed sales targets.2. Develop and implement effective sales strategies to drive business growth.3. Train, mentor, and motivate team members to enhance their skills and performance.4. Monitor and analyze sales metrics to ensure team success.5. Collaborate with sales team to optimize lead generation and conversion processes.6. Build and maintain strong relationships with clients, providing exceptional customer service.

Profile - Team Leader/ Business Development LeadLocation - Mumbai , Pune , Gurgaon , Delhi ,Faridabad ,Indore ,Ahmedabad , Bangalore , KeralaQualification - Any GrdauateExperience - 2- 4 YearsSalary - 4LPA - 5 LPA + 2 LPA VariableSpecific Responsibilities -The candidate must have an average team size of at least 10 - 20.Field Job/willing to travel.Only experience with Paytm / PhonePe would be added as an advantage.Meeting team Targets on regular basis.Reporting To the regional manager with support.Managing Inventory for the Team.Team-handling experience is a must.

About Nirmal Properties & InvestmentsNirmal Properties & Investments is a 60-year-old legacy boutique real estate firm, with a focus on residential advisory. The firm's forte is to identify highly profitable investments much in advance, thereby bringing real benefits to our clients. We are market leaders in our segment and till date, we have completed transactions over INR 5000cr. We are a team of professionals and we pride ourselves in being advisors to our clients and delivering the best solutions for them. The firm has consistently achieved top performance and has been awarded by reputed developers such as DLF, Hines, Trump, Conscient, Whiteland, Adani to name a few.The company is actively expanding its presence and team size and is looking for highly motivated individuals who are willing to go the extra mile to demonstrate performance and achieve success.Why join Nirmal Properties?Highly reputed brand with a goodwill of over 60 yearsOpportunity to work in a fast-growing organisationOpportunity to directly work with the senior leadershipOpportunity to serve HNIsResponsibilitiesActively work on verified Leads, follow-ups, arranging site visits, and assisting the team in closing the dealsInteract with customers to determine their requirements & address their queriesMonitor and supervise a team of consultants to achieve the organization's objectives and increase sales.Delegating tasks to team members and Empowering team members with skills to improve their confidence, product knowledge, and communication skillsMotivate teammates daily to achieve sales targetsConducting training of team members to maximize their potential.Train new employees on company standards and procedures.Oversee and administer daily/weekly/monthly report generation, Work progress report, shortcomings, and providing ideas and solutions to management.

Responsibilities :- RMTL role will be responsible for managing a team of 5 to 10 Financial Advisors and Financial Partners who manage portfolios of high net-worth individuals - Will be responsible for ensuring that the team Goal-sheet targets are met across all bank products. including New to Bank customer acquisitions, Liabilities, Investments, Insurance, Trade Forex and Assets- Will be required to go on join calls and build relationships and personally interact with the top clients in the portfolio to deepen and enhance relationships- Should be able to rigorously monitor cross sell on the portfolio as well as sales process compliance across RMs.- Will be responsible for recruiting RMs, mentoring and training them. Should build capability across RMs for them to be able to independently manage and grow business- Regular review of RMs to ensure that they comply with processes and meet operational guidelines. Will be responsible to drive high contactability and service levels on the RM portfolio- Will need to drive all initiatives run by the central team and ensure RMs work on the base to enhance customer engagement and penetration- Should be able to collaborate and work with various teams in the organization to ensure optimal support and service for RM managed customers.

Setting their teams goals and communicating them effectivelyDeveloping and implementing plans and strategiesDelegating responsibilities to team members according to their expertiseResolving internal conflicts and boosting up the teams morale

Meeting with sales managers to discuss telesales strategies.-Training junior telesales staff.-Writing sales scripts and customer answer sheets.-Implementing sales strategies.-Managing the telesales team and assisting junior staff.-Monitoring the performance of the sales team.-Setting weekly and monthly sales targets.-Maintaining customer relationships.-Compiling and presenting sales reports.A tele sales lead is an employee in the marketplace whose duties include coordinating the efforts of other members of the tele sales team, providing assistance to management, and ensuring tele sales goals are met. Tele Sales leader positions are typically temporary and used by businesses to gauge an employee's managerial aptitude.We need a dedicated tele sales lead to oversee the activities of our tele sales teams, make sure that our tele sales goals are accomplished, and provide assistance to the management. The tele sales lead is responsible for a wide range of activities, including but not limited to making tele sales, managing employees, and keeping track of stock.As a tele sales lead, you need to have good customer service skills in addition to excellent sales and leadership abilities. You also need to be familiar with everything the shop sells and offers.

ROLESWe're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. Job Location: Work from homeSelection process: HR Round followed by group discussion and sales manager round.Qualification: Any Graduate/Post GraduateSalary offered: As per industry standardsWorking days: 6 days Sunday is offShifts:10:00am -7:00pmMandatory language: Hindi and English Laptop/wi-fi: candidates are to use their own laptops, wi-fi will be reimbursed.Additional Compensation: If applicable, this will be decided on the basis of your designation.

Urgently-BPO operations Team leaders required- Team handling experience in inbound process mandatory-Excellent comm skill required-Inbound process-Rotational shift rotational week off-6 days working- salary upto 4lpa-looking for only immediate joiners

Key Role: Manage team within the call center environment.Grade/ Designation- TLRoles & responsibilities Develop objectives for the call centers day-to-day activities. Should be well versed with AHT, shrinkage, attrition, KPIs & KRAs terminology. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Hire, coach and provide training to personnel to maintain high customer service standards. Monitor and improve efficiency, telephone handling and other procedures. Evaluate performance with key metrics. Prepare reports for different departments or upper management. Prepare and be part of monthly and quarterly business reviews. Key skills & competencies: Proven experience as a call center TL or similar position. Experience in customer service is required. Knowledge of performance evaluation and customer service metrics. Proficient in MS Office and call center equipment/software programs. Outstanding communication and interpersonal skills. Excellent organizational and leadership skills with problem-solving ability. Positive and patient. Graduate or equivalent with 15 years of education.Industry preferred: BPO/BPM/ITES