Sales Team Leader

Kochartech

Key Role: Manage team within the call center environment.

Grade/ Designation- TL

Roles & responsibilities

Develop objectives for the call centers day-to-day activities.

Should be well versed with AHT, shrinkage, attrition, KPIs & KRAs terminology.

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

Hire, coach and provide training to personnel to maintain high customer service standards.

Monitor and improve efficiency, telephone handling and other procedures.

Evaluate performance with key metrics.

Prepare reports for different departments or upper management.

Prepare and be part of monthly and quarterly business reviews.

Key skills & competencies:

Proven experience as a call center TL or similar position.

Experience in customer service is required.

Knowledge of performance evaluation and customer service metrics.

Proficient in MS Office and call center equipment/software programs.

Outstanding communication and interpersonal skills.

Excellent organizational and leadership skills with problem-solving ability.

Positive and patient.

Graduate or equivalent with 15 years of education.

Industry preferred: BPO/BPM/ITES

Experience : 1 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Sales Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India