Sales Team Leader

rebootXP

key role: manage team within the call center environment.

grade/ designation- tl

roles & responsibilities

• develop objectives for the call center’s day-to-day activities.

• should be well versed with aht, shrinkage, attrition, kpi’s & kra’s terminology.

• conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

• collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

• hire, coach and provide training to personnel to maintain high customer service standards.

• monitor and improve efficiency, telephone handling and other procedures.

• evaluate performance with key metrics.

• prepare reports for different departments or upper management.

• prepare and be part of monthly and quarterly business reviews.

key skills & competencies:

• proven experience as a call center tl or similar position.

• experience in customer service is required.

• knowledge of performance evaluation and customer service metrics.

• proficient in ms office and call center equipment/software programs.

• outstanding communication and interpersonal skills.

• excellent organizational and leadership skills with problem-solving ability.

• positive and patient.

• graduate or equivalent with 15 years of education.

industry preferred: bpo/bpm/ites

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Sales Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office