Team Leader Customer Service Female 12th Pass Jobs in Kolkata

Job descriptionEssential Duties and Major Responsibilities:Books warranty repair orders and submits claims of manufacturer warranty.Maintains receivables schedules; processes service contract claims submissions and ensures appropriate follow-up.Works closely and effectively with teams of technicians, service writers, and supervisors.Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.Communicates with Service Advisors to define the scope of a warranty claim.Processes all warranty paperwork to ensure proper documentation and to verify criteria.Reconciles all warranty receivables and works with the accounting department to obtain payments; keeps track of all services and customer records as required by the warrantor.Stays abreast of all factory recall announcements and procedures and establishes and builds positive relationships with the manufacturers designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business.Reviews every warranty repair order is written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.Determines the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.Ensures that all deductibles are appropriately documented, so they are collected from the customer at the time of repair completion/delivery.Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.Maintains a record of all claims submitted, returned/rejected, and paid and their current status.Establishes and maintains a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.Provides a weekly report to the Service Manager regarding claims status.Reports to management any situation or condition.

Customer Service Executive (Voice/Blended/USA) ( Only Male Candidates)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri

Customer Service Lead: Driving customer excellence Compliance adherence on Quality Parameters Supervise customer service team and tele caller team Respond and resolve - customer inquiries and issues within a defined TAT Conduct survey analyse and prepare reports Stakeholder management Vendor management Customer engagement Develop policies and procedures Focus on customer satisfaction Train staff Develop goals and report progress Work with cross functional teamsExperience-3 -6 years

Graduate/Undergraduate candidates who are willing to join immediate in Voice Process for the position of Customer Support Associate.Preference: Looking for Immediate Joiner!!Job Location Noida - Work From HomeSalary - 1.70 LPA - 2.25LPAJob Criteria:Good communication skills writing, Oral and verbal.Good computer knowledge, good typing speed.Flexible to work in 24*7 environments, comfortable to work in night shifts.Candidate should be comfortable working with WFH as per business requirements.Any candidate Fresher or with more than six months BPO experienced would be consideredBasics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systemsTyping 30 WPM and 80% accuracy.Job Description:Have to resolve customer queries over Calls and emailHave to solve the queries or the problems of the customers.Mandatory details :Laptop / DesktopUpdated Genuine Window 10Webcam and MicWIFI with good speedPower backup.

Walk-In Interview Going On For Private BankFor Fresher Candidates.Qualification: - 12th Pass or GraduatesAge: - 18 Years to 28 YearsDesignation: - Customer Service officer & Office Executive.Location: - Kolkata, All Over West Bengal.Skills: - Good Communication with Good BehaviorBasic in Computer KnowledgeMale and Female both Can Apply For This Job--Candidate Should Be Go With Formal--Candidate Should Carry Their CV. 1 Copy Passport Size Photo, Academic Documents.Perks: - Full Time Permanent Job.***It is A Direct Company Department. Not Any Consultant Hub***Responsibilities and DutiesGood Working Capacity.BenefitsSalary + Incentives + P.F + Medical + E.S.I

Job Openings for 40 Senior Customer Service Executive Jobs for Freshers in Kolkata, West Bengal having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Customer Retention,Customer Support,Branch Operations etc.