Team Leader Customer Service

Customer Service Lead:

• Driving customer excellence

• Compliance adherence on Quality Parameters

• Supervise customer service team and tele caller team

• Respond and resolve - customer inquiries and issues within a defined TAT

• Conduct survey – analyse and prepare reports

• Stakeholder management

• Vendor management

• Customer engagement

• Develop policies and procedures

• Focus on customer satisfaction

• Train staff

• Develop goals and report progress

• Work with cross functional teams

Experience-3 -6 years

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate (B.A)

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office