Support Coordinator Job Vacancies in Gurgaon

data entry, customer handling

Hiring for 02 Sales Support Coordinator Jobs in Gurugram / Gurgaon, Haryana, Understand import clearance procedure; daily delivery coordination; E-Waybill with minimum 2 Years Experience, Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Understand import clearance procedure; daily delivery coordination; E-Waybill etc.

Job Title:- Customer Care ExecutiveSalary:- 13000 CTC to 24000 CTCQualification:- H/S PassCommunication:- Good in English SpeakingProcess:- VOICEAge:- 30 and belowExperience:- Fresher/ ExperiencedShifts:- Rotational/ 6 day workingNight Allowance:- For people working in night shift extra night allowance would be given .

The primary task of a executive is to handle calls from customers or clients and provide them with a solution to their queries. He/She must show the willingness to learn new things every time and then. Giving a resolution to the customers or clients should be the whole and sole responsibility.

Location: Gurgaon, Udyog Vihar Phase IVShift: Night Shift Process: Inbound VoiceResponsibilities: Managing incoming calls and customer service inquiries Identifying and assessing customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies.RegardsHR Team Arshdeep Send Updated CV

Responsibilities:Understanding the products and services provided by the company.Supporting the customer through an email ticketing system and phone calls.Resolving customer complaints and queries.Providing detailed information to customers.Maintaining records of each phone call for future reference.Offering exceptional customer service and satisfaction.Adhering to the companys rules and regulations.Requirements:Bachelors degree in Business Administration or a related field.Exceptional verbal and written communication skills.Preferred with understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, MS Office.Phenomenal conflict-resolution skills.Good problem-solving abilities.A customer-oriented individual.Ability to meet deadlines and prioritize tasks.Excellent negotiation and sales skills.Outstanding interpersonal and organizational skills.Excellent phone etiquette and active listening abilities.A quick learner and exceptional ability to make decisions.

Customer Service Executive-Female CandidateLocation:-GurugramPositions:- 15Salary:-10000K-30000K Monthly+IncentiveJob descriptionRoles and ResponsibilitiesResponsible for providing support through various channels for customers on pre- orders and post order service through phone /email . Engaging and probing the prospective customer for sales opportunities / Conversions. Maintain up to date, comprehensive, product, services, and product knowledge. Work on both inbound and outbound call process. Should have good written communication & ability to type quickly on chats. Handle customer queries and provide accurate resolution. Suggesting information about other products and services. Generating sales leads, Revenue generation attitude , directly involved with selling. Prepare report for each clients requirement, discuss with Team Leader Collecting and analyzing customer information, and filing documents and paperwork.Desired Candidate Profile1.5-3 years or Freshers ,working as a customer service representative or call center executive. Graduate/Undergraduate degree in any stream. Marketing will be preferred. Must be friendly and be customer oriented. Strong communication skills accompanied with excellent listening skills and patience to have smooth interactions with customers either on call or in person. Should be able to communicate in English and Hindi Thorough knowledge of the product or service being advertised. Problem-solving and conflict resolution skills are a must. Market knowledge is essential and must be updated on current affairs and trends.

Globiva is hiring for Experienced and Fresher candidates for Inbound and outbound process for Gurgaon location.Daily WalkinInterview Time- 10.30 am onwardInterview Venue- Globiva, # 418-419, AIHP Signature, Udyog vihar Phase IV, Gurgaon 122015, IndiaSalary- 12k CTC - 20 K CTCSkills Required-1.Good communication skills.2. Attending customer queries / sales over the phone and providing solutions through calls.3.Day Shifts.4.Resolving matters in the best interest of both the customer and the company.5. Previous experience in Customer service profile will be an added advantage.Contact Details - Call Directly

Having good communication skills.Receiving customers calls.Training of work will be given.