Service Desk Job Vacancies in Thane West

Position: Sales CoordinatorSegment: HoReCa (Hotels, Restaurants & Caf/Catering)Key Responsibilities:1. New Client Onboarding:Assist in the smooth onboarding of new clients, including gathering necessarydocumentation, setting up accounts, and ensuring all client needs areunderstood and met.2. Client Servicing:Act as the primary contact for ongoing client servicing, managing requests,addressing issues, and ensuring a high level of customer satisfaction.3. Daily Order Booking & Processing:Book orders daily, confirm details, and coordinate with internal teams toensure timely and accurate order processing.4. Single Point of Contact (SPOC) for Client Coordination and Queries:Serve as the main contact for clients, handling all inquiries and providingprompt and effective solutions.5. Coordination with Internal Teams:Collaborate with internal teams, including sales, marketing, operation andlogistics, to ensure excellent service, delivery and client satisfaction.6. Delivery Coordination:Oversee the delivery process, coordinate with logistics teams, and ensureorders are delivered accurately and on time.7. Payment Follow-Ups:Track outstanding payments, follow up with clients to ensure timely collectionof payments as per agreed credit terms.8. Upselling and Cross-Selling:Identify opportunities to upsell and cross-sell products to existing clients,enhancing their experience and driving additional revenue.9. Recording & Maintaining MIS Data:Accurately record and maintain MIS data, including sales records, clientfeedback and escalations for ongoing analysis and improvement.10.Reporting and Feedback:Regularly update the sales team and management with reports on clientactivities, feedback, and market insights to help shape strategies.

Handling Senior level management clients to mid level authorities with a good convincing power to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.Hiring and training sales staff and ensuring staff meets their quotas and goals.Managing budgets for expenses like bonuses, marketing, and travel.Making the company's products and services as attractive to potential customers as possible.Ensuring adherence to laws, regulations, and policies.Sales Coordinator Requirements:A bachelor's degree in business administration or a related field.3 or more years experience in sales.Good team development and leadership skills.Computer literacy.Good administrative, organizational, and problem-solving skills.Excellent communication, sales, and customer service skills.The ability to multitask, work in a fast-paced environment, and meet deadlines.Current knowledge of industry trends and regulations.

Service Desk Engineer.Required Personal SkillsGood communication skillsReliable, on-time, personable, and customer-focusedComfortable working in rotational shift and Week days.Required Technical Skills:Ability to diagnose and resolve basic technical issuesGood understanding of computer systems and other tech productsCustomers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questionsExperience providing application supportGood Understanding of networking technologiesCertification :Cisco CCNA 200-301Pre-Requisites:-Own Laptop/Desktop and Broadband Network Connection

Hiring for 1 Service Desk Coordinator Job in Andheri East, for Freshers,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Internal Communication,Service Desk Executive,Call Coordinator,Service Desk Coordinator etc.

Requirement for Service Desk Engineer for the location of Thane.1. Ticket assigning and follow-up2. Pulling reports in Excel.3. Email communication4. Good spoken English is mandate.

We have vacant of 50 infosys service desk engineer Jobs in Bhubaneswar, Chennai, Bangalore, Hyderabad, Visakhapatnam, Kolkata, Mumbai, Delhi, Cuttack, Vijayawada, for Freshers Educational Qualification : B.Com, B.E, B.Tech, Any Master Degree Skill communication, and problem-solving skills. On the technical front, a fundamental understanding of operating systems like Windows, macOS, and various Linux distributions is crucial. They must be proficient in troubleshooting hardware and software issues, including but not limited to, printer connectivity problems, application crashes, and network configuration errors. A solid grasp of networking concepts such as TCP/IP, DNS, and DHCP is essential for diagnosing connectivity issues. They should also be familiar with Active Directory for managing user accounts, permissions, and group policies, and be able to provide support for common business applications like Microsoft 365, including Outlook, Word etc.interview inteview process :-Thank you for your interest in the position at Rightfit Resources.We were impressed by your profile as reviewed by our ATS system, sabkajobs.com, and would like to invite you for a first-round interview.To proceed with scheduling your interview, please follow these two steps:Download the SabkaJobs app: Our interview scheduling and communication will be managed through the SabkaJobs app. Please download it from the Google Play Store using the link below:SabkaJobs Play Store Linkhttps://play.google.com/store/apps/details?id=com.inv.jobtools2025Book Your Interview Slot: Once you have downloaded the app, please log in and navigate to the Interviews section to find available slots for the [Job Title] position and book one that suits your availability.We look forward to speaking with you and learning more about your qualifications.If you have any questions, please do not hesitate to contact us at 9494586090.Sincerely,The Recruitment TeamRightfit Resources9494586090.

ServiceDesk L1 & L2: Accept incidents/requests. Log incident/request tickets in IT service desk tool. Tickets to be recorded with correct category, severity, description, and workplace user information as per the predefined matrix. Assign incidents/requests to the appropriate technical resolver group and categorize them into the appropriate severity or priority group. Route incidents to vendors for issues pertaining to DC, Network, security, and application support services. End-user workplace tickets to be managed by Customer's end-user support vendor. Follow up with Customer's technical team for incident/request status and manage notifications, including necessary escalations. Escalate tickets that have breached service levels. Log calls with Customers vendors and coordinate for hardware, firmware, and OEM-related calls for assets listed in Service Baselines (pertaining to DC/DR, network, security, and application support services scope). Vendor coordination, handling functional escalation from helpdesk executives. Remote support to Customers end-users by remote device management.

Hiring Fresher IT Support Engineer/ Hardware/ Network Engineer/ Networking/ Fresher!!!5 Days working, Flexible timing, Paid Sick Leaves, Leave encashment, Yearly Appraisal!!!Designation IT Support Engineer/ Hardware/ Network Engineer/ Networking/ FresherJob Location Kolkata, Mumbai, Bangalore, Hyderabad, PuneExperience FresherIT Support Engineer Roles and Responsibilities Installation and configuration of WAN, LAN Take care of Computer, Laptop, Networking Hardware and Software To identify, reproduce & resolve Networking problems of internal users Knowledge of web hosting Install, maintain and troubleshoot network equipment Maintain network routing Fix any hardware or software issues. Installation of Software, printers, outlook, web browsers. Perform regular maintenance checks. Keeping a record of all IT equipment.IT Support Engineer Desired Candidate Profile knowledge of routers, LANs, switches Troubleshooting and other related IT work. The Candidate should be dynamic and ready to accept the responsibility for the field maintenance and installationNote: BE-B-Tech, BCA, Bsc, BBA, B.Com, Diploma.Job Types: Full-time, PermanentSalary Offered: 2.4 LPA to 3.5 LPA

Responsibilities:Service Desk Call taking profile.Respond to the issues reported by customer predominantly through voice and emails, chat, etc.Identify, investigate, and diagnose the issue.Provide resolution to customer based on in scope processes.Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.Achieve defined targets.L1 Support for Resident, Non-Resident Guests & BelvedereL1 Support for Hotel Staff for Team InternetWi-Fi assistance for Hotel Events/Conferences.Work experience: Excellent verbal and written communication skills with email etiquette and customer service skillsGood Analytical skillsBasic knowledge of IT infrastructure, Tools and networkProficient in Ms OfficeWilling to work in Rostered shifts as per project requirement.

Excellent Spoken English skills.Logging call received by Business Users from Email/Phone/WebHardware fault diagnosis & isolation on desktops / laptops.OS Support on Windows 7, Windows 10 & other System Software support.Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).Providing Remote Support to the calls loggedConfigure / troubleshoot Network connectivity of desktops / laptopsTroubleshooting issues related to Internet, Intranet.Laptop/Desktop Encryption Support.Configuring the printers & resolving print related issues of the users.Support for VPN connectivity support.Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.Co-ordinate and escalation with other support groups.

Background Experience: 1+ years Communication skill in English must be good.Location: Chandivali, Andheri (near to Saki Naka Metro station)Shifts & Support: - 24/7 Support, 6 days working. Weekly rotating. Weekly Off -1 day.Job Description:Logging call received by Business Users from Email/Phone/WebHardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.Software Support on Office Automation, Anti-virus software, E-Mail ClientProviding REMOTE SUPPORT to the calls logged by the out location branchesConfigure / troubleshoot network connectivity of desktops / laptopsTroubleshooting related to Internet, Intranet.Laptop/Desktop Encryption Support.Configuring the print servers & resolving printing problems of the usersPerforming any Install, Move, Add or change (IMAC) at the client levelSupport for 2 factor authentication, VPN connectivity supportBasic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.Co-ordinate and escalation with other support groups.

We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company.The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.ResponsibilitiesOrganize office and assist associates in ways that optimize proceduresSort and distribute communications in a timely mannerCreate and update records ensuring accuracy and validity of informationSchedule and plan meetings and appointmentsMonitor level of supplies and handle shortagesResolve office-related malfunctions and respond to requests or issuesCoordinate with other departments to ensure compliance with established policiesMaintain trusting relationships with suppliers, customers and colleaguesPerform receptionist duties when neededRequirements and skillsProven experience as a back-office assistant, office assistant, virtual assistant or in another relevant administrative roleKnowledge of back-office computer systems (ERP software)Working knowledge of office equipmentThorough understanding of office management proceduresExcellent organizational and time management skillsAnalytical abilities and aptitude in problem-solvingExcellent written and verbal communication skillsProficiency in MS OfficeYou will receive your job Description and responsibilities during your interview process. The Interview will be conducted through online Skype, Are you familiar with Skype to undergo the job interview section ?