Global Service Desk Executive

Empirical F&M Academy

Excellent Spoken English skills.

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops.

OS Support on Windows 7, Windows 10 & other System Software support.

Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).

Providing Remote Support to the calls logged

Configure / troubleshoot Network connectivity of desktops / laptops

Troubleshooting issues related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the printers & resolving print related issues of the users.

Support for VPN connectivity support.

Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Co-ordinate and escalation with other support groups.

Experience : 1 - 7 Years

No. of Openings : 30

Education : Any Bachelor Degree

Role : Global Service Desk Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India