Global Service Desk Executive

Empirical F&M Academy

Excellent Spoken English skills.

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops.

OS Support on Windows 7, Windows 10 & other System Software support.

Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).

Providing Remote Support to the calls logged

Configure / troubleshoot Network connectivity of desktops / laptops

Troubleshooting issues related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the printers & resolving print related issues of the users.

Support for VPN connectivity support.

Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Co-ordinate and escalation with other support groups.

• Experience1 - 7 Years
• No. of Openings30
• EducationAny Bachelor Degree
• RoleGlobal Service Desk Executive
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office