Global Service Desk Executive

excellent spoken english skills.

logging call received by business users from email/phone/web

hardware fault diagnosis & isolation on desktops / laptops.

os support on windows 7, windows 10 & other system software support.

software support on ms office, o365, office automation, anti-virus software & e-mail client(outlook).

providing remote support to the calls logged

configure / troubleshoot network connectivity of desktops / laptops

troubleshooting issues related to internet, intranet.

laptop/desktop encryption support.

configuring the printers & resolving print related issues of the users.

support for vpn connectivity support.

escalating and coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

co-ordinate and escalation with other support groups.

• Experience

  1 - 7 Years

• No. of Openings

  30

• Education

  Graduate

• Role

  Global Service Desk Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office