Opening For Service Desk Engineer

Value Consulting

Responsibilities:

Service Desk Call taking profile.

Respond to the issues reported by customer predominantly through voice and emails, chat, etc.

Identify, investigate, and diagnose the issue.

Provide resolution to customer based on in scope processes.

Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.

Achieve defined targets.

L1 Support for Resident, Non-Resident Guests & Belvedere

L1 Support for Hotel Staff for Team Internet

Wi-Fi assistance for Hotel Events/Conferences.

Work experience:

Excellent verbal and written communication skills with email etiquette and customer service skills

Good Analytical skills

Basic knowledge of IT infrastructure, Tools and network

Proficient in Ms Office

Willing to work in Rostered shifts as per project requirement.

Experience : 1 - 7 Years

No. of Openings : 4

Education : Professional Degree, Any Bachelor Degree, B.B.A, B.Com

Role : Service Desk Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India