Service Desk Engineer

Allied Digital Services Ltd

background experience: 1+ years communication skill in english must be good.

location: chandivali, andheri (near to saki naka metro station)

shifts & support: - 24/7 support, 6 days working. weekly rotating. weekly off -1 day.

job description:

logging call received by business users from email/phone/web

hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

os support on windows xp, windows vista, windows 7, windows 10 & other system software support.

software support on office automation, anti-virus software, e-mail client

providing remote support to the calls logged by the out location branches

configure / troubleshoot network connectivity of desktops / laptops

troubleshooting related to internet, intranet.

laptop/desktop encryption support.

configuring the print servers & resolving printing problems of the users

performing any install, move, add or change (imac) at the client level

support for 2 factor authentication, vpn connectivity support

basic support (l1) on rf-guns / ppad management. escalating and coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

basic support (l1) on voice / video-conferencing (vc) management (client side). escalating and coordinating with respective vendor and/or team in case of voice/vc equipment failure.

co-ordinate and escalation with other support groups.

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Service Desk Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office