Management Skills Fresher Jobs in Guwahati

Join our dynamic team as Airport Ground Staff in Guwahati! You will play a vital role in ensuring a smooth and efficient experience for passengers at the airport.Key Responsibilities:1. **Check-in Services**: Assist passengers during the check-in process by verifying their documents and checking in their luggage, ensuring a seamless start to their journey.2. **Boarding Assistance**: Provide support during the boarding process, helping passengers find their seats and answering any questions they may have.3. **Customer Support**: Address passenger inquiries and concerns, offering accurate information about flights, delays, and procedures to enhance their travel experience.4. **Baggage Handling**: Ensure the safe loading and unloading of luggage, maintaining accuracy in baggage processes to prevent loss or damage.5. **Emergency Procedures**: Be trained and prepared to follow safety protocols and emergency procedures, prioritizing the well-being of passengers and staff.Required Skills and Expectations:Candidates must possess a minimum of a 12th-grade education and excel in communication and interpersonal skills. A friendly demeanor is essential, as is the ability to work in a fast-paced environment. This position is ideal for individuals with 0 to 6 years of experience, who are eager to learn and grow within the aviation industry. Adherence to company policies and a commitment to excellent service are crucial in this role.

We are seeking a Data Entry Operator to join our team. This part-time role is perfect for freshers who have completed their 10th grade and are looking to gain experience while working from home in North Guwahati, Guwahati.The primary responsibility of the Data Entry Operator is to input data accurately into our systems. This includes typing information from various sources such as documents, forms, or spreadsheets to ensure that all data is organized and up to date. You will also be required to check the accuracy of the data entered and correct any errors. Additionally, you will assist in maintaining data integrity by performing regular audits and backups of the entered data. Communicating with team members to clarify data when necessary is also essential to ensure that all entries are correct and reliable. The ideal candidate must have basic computer skills, including proficiency in typing and familiarity with data entry software or spreadsheets. Attention to detail is crucial to avoid mistakes, and the ability to manage time effectively is important to meet deadlines. A high level of accuracy and efficiency while working remotely is expected. Good communication skills will help in collaborating effectively with colleagues. As a fresh candidate, a willingness to learn and adapt quickly is highly valued.

We are looking for a Data Entry Specialist to join our team. This is a part-time remote position based in Guwahati. The role is perfect for freshers who have completed their 10th grade and are looking to start their careers in data management.**Key Responsibilities:**- **Entering Data Accurately:** You will input various types of data into our systems, ensuring that all information is correct and up-to-date.- **Maintaining Records:** This involves organizing and managing data files, making sure they are easily accessible and systematically filed.- **Reviewing Data for Errors:** Regularly checking your entries for any mistakes or inconsistencies, correcting them as needed, to maintain data integrity.- **Assisting in Data Management Projects:** Supporting our team with ongoing data-related tasks and projects, helping to improve our data handling processes.- **Reporting Issues:** If you notice any problems with the data or the entry process, you will report these to your supervisor for quick resolution.**Required Skills and Expectations:**The ideal candidate should possess strong attention to detail and excellent typing skills. You should be comfortable using computers and familiar with basic software applications, such as spreadsheets. Good communication skills are essential, as you will be collaborating with team members. You should also have the ability to work independently and manage your time effectively, completing tasks within deadlines. A positive attitude and willingness to learn will be key to your success in this role.

We are looking for a detail-oriented Data Entry Executive to join our team in Paltan Bazaar, Guwahati. This entry-level position is perfect for recent graduates with strong attention to detail and a desire to work in data management.Key Responsibilities:1. **Data Input**: Accurately enter information from various sources into our computer systems and databases, ensuring that all data is precise and up to date.2. **Data Verification**: Review and cross-check data entries for errors and inconsistencies, correcting any discrepancies to maintain data integrity.3. **Record Maintenance**: Keep physical and digital records organized, ensuring easy access and retrieval of important documents as needed.4. **Report Generation**: Assist in generating reports based on the data entered, which may involve summarizing information and presenting it clearly for team review.5. **Collaboration**: Work closely with other team members to ensure data-related tasks are completed accurately and efficiently, supporting overall team goals.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong typing skills with an emphasis on accuracy. A basic understanding of computer applications, particularly spreadsheets and databases, is essential. Good organizational skills and the ability to manage time effectively are important to meet deadlines. Additionally, candidates should demonstrate a willingness to learn and adapt to new systems and processes in a fast-paced work environment.

We are seeking a diligent Data Entry Operator to join our team in Geetanagar, Guwahati. This part-time work-from-home position is ideal for individuals with little to no experience, making it a perfect opportunity to start your career in data management.Key Responsibilities:- Accurate Data Entry: Enter data into our systems with a high level of accuracy to ensure that all information is correct and up-to-date.- Verify Information: Check and confirm data for completeness and correctness, addressing any discrepancies you may find.- Maintain Records: Organize and maintain files and databases, ensuring that documents are easily accessible for future use.- Follow Guidelines: Adhere to established processes and protocols for data entry and management to maintain consistency and quality.Required Skills and Expectations:Candidates should have a basic understanding of computers and be comfortable using data entry software and spreadsheets. Attention to detail is crucial, as small errors can lead to significant issues. Strong organizational skills will help you manage your tasks efficiently, while good communication skills will ensure that any challenges can be addressed quickly. A willingness to learn and adapt in a fast-paced environment is essential for success in this role. Basic math skills and a commitment to maintaining confidentiality with sensitive information are also important attributes for a Data Entry Operator.

We are seeking a Data Entry Operator for a part-time position based in Panjabari, Guwahati. This role is perfect for individuals with a passion for accuracy and attention to detail. Ideal candidates may have minimal experience, making it suitable for those just starting their careers.Key Responsibilities:- **Data Entry**: Accurately input data into specified databases or systems. This requires a keen eye for detail to ensure all information is recorded correctly.- **Typing**: Efficiently type documents and reports as needed. Strong typing skills are essential to meet deadlines and maintain the quality of work.- **Data Verification**: Review and verify the accuracy of data entered. This involves checking for errors and making necessary corrections to ensure data integrity.- **Organization**: Maintain organized records of entered data. Keeping files tidy and accessible is crucial for effective data management and retrieval.Required Skills and Expectations:Candidates should have a basic understanding of computer operations and familiarity with word processing and spreadsheet software. Strong typing skills and a good command of the English language will be highly beneficial. Attention to detail and the ability to focus on repetitive tasks are essential traits for success in this role. As this is a work-from-home position, self-discipline and effective time management skills are vital to meet deadlines consistently. Applicants must be 10th pass, demonstrating foundational education.

We are looking for enthusiastic and dedicated individuals to join our team as Airline Ground Staff in Guwahati, India. This role is ideal for those eager to begin a career in the airline industry.As an Airline Ground Staff member, your primary responsibilities will include assisting passengers during check-in and boarding processes, ensuring the smooth flow of airport operations. You will help with luggage handling, answer passenger queries, and provide essential information about flights. Additionally, you will work closely with other team members to maintain high standards of safety and customer service.Key responsibilities include:1. **Check-In Assistance**: You will help passengers with the check-in process, issuing boarding passes and managing luggage.2. **Customer Service**: You will address any passenger concerns, providing information about flights, delays, and airport facilities.3. **Luggage Handling**: You will assist in loading and unloading luggage, ensuring it is handled with care.4. **Safety Procedures**: You will follow safety guidelines and protocols to ensure a safe and secure environment for all passengers.Candidates should possess strong communication skills, as you will interact with passengers daily. A friendly and approachable demeanor is essential to provide excellent customer service. Attention to detail is important for managing luggage and adhering to safety protocols. Basic computer skills are required for check-in processes. This position is suitable for individuals who have completed their 12th grade and are eager to learn and grow in the aviation sector.

We are looking for enthusiastic and dedicated individuals to join our team as Cabin Crew in Guwahati. This role is ideal for those with little to no experience who are eager to start a career in the aviation industry.**Key Responsibilities:**- **Passenger Assistance:** Greet passengers, help with seating, and provide information to ensure they feel comfortable and safe throughout the flight.- **Safety Protocols:** Demonstrate safety procedures and ensure passengers understand emergency measures, maintaining a focus on everyones safety.- **In-flight Service:** Serve food and beverages, and respond to passenger requests efficiently, ensuring a pleasant in-flight experience.- **Team Collaboration:** Work closely with other crew members to maintain smooth operations and effective communication during the flight.- **Problem Solving:** Address any issues or emergencies that may arise with calmness and professionalism, ensuring that all passengers are attended to.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and non-verbal, to interact effectively with passengers and team members. A friendly and approachable demeanor is essential, as you will be the face of our service. The ability to work in a fast-paced environment while managing multiple tasks is crucial. Attention to detail and a strong commitment to safety standards are highly valued. Flexibility in work hours and readiness to adhere to a travel schedule are also important. You should be a team player, willing to support colleagues to create a positive atmosphere for everyone on board.

We are looking for an Airport Manager to oversee airport operations in Guwahati. This role is ideal for individuals with a passion for the aviation industry, whether you are starting your career or have some experience.**Key Responsibilities:**- **Manage Daily Operations:** Ensure all airport functions run smoothly, from passenger check-in to baggage handling, to enhance the travel experience.- **Coordinate with Airlines:** Work closely with various airlines to ensure flight schedules are followed, coordinating departures and arrivals efficiently.- **Safety and Security Oversight:** Monitor airport safety and security procedures to comply with regulations and ensure passenger safety.- **Staff Management:** Supervise airport staff, providing guidance and support to enhance their efficiency and customer service skills.- **Handle Customer Complaints:** Address and resolve passenger issues quickly and effectively to maintain customer satisfaction and a positive airport atmosphere.- **Reporting:** Prepare reports and updates on airport operations, making sure all stakeholders are informed of any changes or issues.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to work effectively with various stakeholders. Attention to detail is crucial for ensuring safety and security compliance. Candidates should have the ability to work well under pressure, solve problems quickly, and adapt to changing situations. A basic understanding of airport operations and customer service principles will be an advantage. A positive attitude and a willingness to learn are essential for success in this role.

- Good knowledge in Excel- Willing to travel, having geographical knowledge- Having positive attitude, and willing to learn- Experience in Establishment Compliance will be added advantage- Immediate joiners will be preferred.

Position OverviewA Baggage Handling Staff member (also known as a Baggage Handler or Ramp Agent) is responsible for ensuring the safe, timely, and efficient handling of passengers luggage and cargo at airports. The role involves loading and unloading baggage from aircraft, operating ground support equipment, maintaining safety on the ramp, and ensuring all baggage is properly tagged, transferred, and delivered.Key Responsibilities 1. Baggage OperationsLoad and unload passenger baggage, cargo, and mail from aircraft.Transport baggage between aircraft and terminals using trolleys, belt loaders, and other ground support equipment.Sort and route baggage according to destination and flight schedules.Ensure all baggage is correctly tagged and placed in designated containers or trolleys.Assist in baggage transfer between connecting flights. 2. Documentation & TrackingVerify baggage tags, flight numbers, and destination details before loading.Use baggage reconciliation systems (BRS) or scanners to track and confirm baggage movements.Report any damaged, untagged, or misplaced baggage to supervisors or customer service.Maintain accurate loading and unloading records as per airline and airport regulations. 3. Ground Equipment OperationSafely operate ground support equipment such as baggage tugs, dollies, belt loaders, and conveyor systems.Ensure proper maintenance checks before and after equipment use.Follow all safety procedures when operating near aircraft or on active ramps. 4. Safety & Security ComplianceAdhere strictly to airport ramp safety protocols and security standards.Ensure all baggage handling activities comply with DGCA and airline regulations.Wear personal protective equipment (PPE) at all times while on duty.Report any safety hazards, foreign objects, or equipment faults immediately. 5. Teamwork & CoordinationWork closely with ramp agents, ground supervisors, flight dispatch, and cabin crew.Coordinate during flight turnarounds to achieve on-time performance.Support other ground operations when required (cargo loading, aircraft cleaning, etc.). 6. Customer SupportAssist passengers with special baggage needs (e.g., fragile, oversized, or priority baggage).Handle baggage-related inquiries professionally in coordination with customer service teams.Ensure passengers property is handled with care and respect.Skills & CompetenciesKnowledge of baggage and ramp operationsUnderstanding of aircraft loading/unloading proceduresFamiliarity with baggage reconciliation and scanning systemsBasic computer and equipment handling skillsExcellent coordination and teamworkPhysical fitness and staminaStrong sense of responsibility and time managementAwareness of safety and security protocolsEducational QualificationMinimum: 10th / 12th pass (Higher Secondary)Preferred: Diploma or Certificate in Ground Handling / Aviation OperationsBasic English communication (written and verbal) requiredExperience06 years of experience in airport baggage handling or ramp operations preferredFreshers with aviation training may also applyWork EnvironmentBased at airport terminals or ramp areasShift-based work, including early mornings, nights, weekends, and holidaysOutdoor environment exposure to noise, heat, and weather conditionsRequires teamwork and strict adherence to safety and timingKey Performance Indicators (KPIs)On-time baggage loading/unloading performanceZero baggage damage or loss incidentsCompliance with safety and security regulationsTeamwork and coordination efficiency

Job Summary:The Ramp Officer is responsible for coordinating and supervising all aircraft ramp activities to ensure safe, timely, and efficient ground handling operations. This includes overseeing baggage and cargo loading/unloading, aircraft marshalling, fueling coordination, and maintaining ramp safety standards in compliance with airport and airline procedures.Key Responsibilities:1. Aircraft Handling & CoordinationOversee aircraft arrival and departure procedures.Marshal aircraft to and from parking bays safely and efficiently.Coordinate with flight crew, dispatchers, and other ground service teams to ensure smooth turnaround.Monitor ramp operations to prevent damage to aircraft, equipment, or personnel.Ensure ground support equipment (GSE) is positioned and operated correctly.2. Baggage & Cargo OperationsSupervise loading and unloading of baggage, cargo, and mail according to load plans.Ensure proper segregation of priority, fragile, and transfer baggage.Verify weight and balance documentation before aircraft pushback.Coordinate with cargo and load control teams for accuracy and compliance.3. Safety & ComplianceEnforce all ramp safety rules and personal protective equipment (PPE) usage.Conduct regular ramp safety checks and incident reporting.Ensure compliance with airport authority, airline, and DGCA safety standards.Respond immediately to emergencies or irregularities on the ramp area.4. Equipment & Resource ManagementMonitor and maintain ramp equipment, ensuring it is in good working condition.Report any equipment defects or safety concerns promptly.Coordinate manpower allocation to meet flight schedules efficiently.5. Communication & DocumentationLiaise with Air Traffic Control (ATC), Operations Control, and airline representatives.Maintain accurate records of ramp operations, flight movements, and delays.Prepare reports related to ramp performance, safety incidents, or operational disruptions.Required Skills & CompetenciesKnowledge of aircraft ground handling procedures.Familiarity with GSE (Ground Support Equipment) and ramp safety protocols.Strong teamwork and communication skills.Leadership ability for supervising ground crew.High attention to safety, detail, and time efficiency.Ability to handle stressful or time-critical situations.Basic computer literacy (MS Office, ramp management systems).Qualifications & ExperienceEducation: Minimum 10+2 / Diploma or Bachelors Degree (preferably in Aviation, Logistics, or related field).Experience: 06 years in ground handling or ramp operations (airline or airport environment preferred).Certifications (Preferred):Ramp Safety TrainingAirside Driving Permit (ADP)Dangerous Goods Regulations (DGR) AwarenessWork ConditionsWork primarily on airport ramp/apron areas.Rotational shifts, including nights, weekends, and holidays.Exposure to noise, weather conditions, and time-critical operational environments.

As an Airport Manager at our location in Guwahati, India, you will be responsible for overseeing the daily operations of the airport to ensure efficiency and safety. Key responsibilities include managing staff, coordinating with airlines and other service providers, ensuring compliance with regulations, and handling customer inquiries and complaints.To excel in this role, you should have excellent communication and leadership skills to manage a diverse team of employees effectively. A high school diploma or equivalent is required, and previous experience in a related field is preferred but not mandatory. The ability to multitask, solve problems efficiently, and work well under pressure is essential for success in this position. Ideal candidates will also demonstrate strong organizational skills and attention to detail to ensure smooth airport operations.

Seeking an Airport Manager in Guwahati with 0-5 years of experience and a 12th pass education. As an Airport Manager, you will be responsible for overseeing various airport operations such as supervising ground staff, cabin crew, and airline operations. Strong problem-solving skills and good communication are key for this role. Experience in airline customer service, staff management, and ground operation is preferred. The ideal candidate must have the ability to effectively manage passenger support, ground staff, and airport cargo operations. This is a full-time position that requires working from the office. If you have a passion for aviation and possess the necessary skills, we want to hear from you.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

Job Openings for 50 Walk-in Hiring For Airport Ground Staff Jobs for Freshers in Kolkata, Bhubaneswar, Patna, Durgapur, Dhanbad, Dumka, Howrah, Asansol, Jharsuguda, Jhargram, having Educational qualification of : Higher Secondary, Secondary School, Diploma, Professional Degree, , Other Bachelor Degree with Good knowledge in Ground Staff, freshers etc.ExperienceFresherNo. of Openings50EducationHigher Secondary, Secondary School, Diploma, Professional Degree, B.Tech, Any Bachelor DegreeRoleAirport Ground StaffIndustry TypeAviation / Airline / AerospaceGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationkolkata, india

We are looking for 150 Airport Cargo Loader Posts in Aurangabad, Agartala, meghalaya, Nadia, Haldia, Uttar Bagdogra, Ranchi, Darjeeling, North Sikkim, Guwahati, with deep knowledge in Airport Supervisor, Airline Operations, Airport Operation, Problem Solving, Customer Manager, Staff Management, Passenger Support, Ground Operation, Airline Customer Service, Ground Manager, Good Communication Skills, Aviation and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

Back office refers to the non-client-facing departments of a company that handle administrative, support, and operational functions necessary for business functionality. Unlike the front office, these roles do not directly generate revenue but are crucial for efficiency, compliance, and maintaining records, including HR, IT, accounting, and data management.

We are looking for a motivated and enthusiastic Hotel Executive in North Guwahati. This entry-level position is ideal for individuals with a passion for hospitality and customer service. You will play a key role in ensuring a pleasant experience for our guests.Key Responsibilities:1. **Guest Assistance**: Greet and assist guests during check-in and check-out, ensuring they feel welcome and valued. You will address any questions or concerns they may have to enhance their stay.2. **Reservations Management**: Handle room bookings over the phone and online, accurately entering guest details into the system. This includes confirming bookings and managing special requests.3. **Customer Service**: Respond to guest inquiries and provide information about hotel services and local attractions. You should aim to resolve any issues promptly to maintain high guest satisfaction.4. **Administrative Tasks**: Maintain organized records of bookings and transactions, ensuring all documentation is up to date. This requires attention to detail and accuracy.5. **Collaboration**: Work with other hotel staff, including housekeeping and maintenance, to ensure smooth operations and timely service delivery.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills. A positive attitude and willingness to learn are essential. Basic computer skills are necessary for managing bookings and records. Candidates should enjoy working in a fast-paced environment and be ready to adapt to changing situations to meet guest needs effectively.

A Cargo Executive manages end-to-end logistics operations, including cargo acceptance, documentation, warehousing, and, if applicable, flight loading and unloading to ensure safe and timely transport. They coordinate with airlines, customs officials, and ground handlers, handling tasks like Air Waybill preparation, shipment tracking, and problem resolution in fast-paced environments.

Job Summary:The Housekeeping Staff is responsible for maintaining cleanliness, order, and hygiene across assigned areas such as guest rooms, hallways, restrooms, offices, and public spaces. The role ensures a safe, sanitary, and welcoming environment for guests, employees, and visitors.Key Responsibilities:Cleaning and MaintenanceSweep, mop, dust, vacuum, and polish floors and surfaces.Clean restrooms, replenish toiletries, and ensure sanitation standards are met.Change bed linens, make beds, and replace towels and amenities.Clean windows, mirrors, and glass surfaces.Dispose of trash and waste properly.Room and Area PreparationPrepare guest rooms or workspaces according to company standards.Arrange furniture, curtains, and other items neatly.Report any maintenance or repair needs to supervisors.Laundry and Linen CareCollect, wash, dry, iron, and fold linens and uniforms.Maintain proper inventory of clean and soiled linen.Inventory and SuppliesMonitor cleaning supplies and request replenishment when necessary.Store cleaning equipment safely and report damaged items.Guest InteractionRespond promptly and politely to guest or occupant requests.Maintain confidentiality and respect privacy at all times.Health and SafetyFollow safety protocols when using cleaning chemicals and equipment.Adhere to infection control and hygiene standards.Report any hazards or accidents immediately.Required Skills and Competencies:Knowledge of cleaning techniques, materials, and safety procedures.Strong attention to detail and organization.Good communication and interpersonal skills.Physical stamina and ability to perform manual tasks.Reliability, honesty, and time management skills.Ability to work independently or as part of a team.Qualifications:Minimum education: 10th pass or equivalent.Prior experience in housekeeping (hotel, hospital, or office) preferred.Basic understanding of hygiene and sanitation standards.Working Conditions:Rotational shifts, weekends, and holidays as required.Work involves standing, bending, and lifting for extended periods.Uniform and safety gear provided by the organization.

Job Summary:The Office Assistant cum Telecaller is responsible for handling administrative and clerical tasks in the office while managing inbound and outbound calls to clients and customers. This dual role ensures smooth office operations, effective communication, and customer satisfaction through efficient coordination and professional interaction.Key Responsibilities: Office Administration DutiesMaintain office files, records, and documents systematically (physical & digital).Handle incoming and outgoing correspondence, emails, and phone calls.Assist in preparing reports, invoices, letters, and presentations.Manage attendance registers, visitor logs, and office supplies.Support HR, accounts, and admin departments in daily operations.Coordinate meetings, appointments, and travel arrangements.Maintain inventory and oversee procurement of office materials.Handle couriers, photocopying, scanning, and documentation work.Ensure office cleanliness, organization, and smooth workflow. Telecalling & Customer Service DutiesMake outbound calls to customers or leads for promotion, follow-ups, or feedback.Handle inbound calls professionally, providing information and resolving queries.Maintain call records, customer databases, and lead tracking sheets.Follow up on inquiries, quotations, and payments when required.Explain company products or services clearly to prospective clients.Generate leads and assist the sales or marketing team in achieving targets.Handle customer complaints with patience and professionalism.Maintain daily call logs and reporting to management.Required Skills & Competencies:Excellent verbal and written communication skills.Strong interpersonal and customer-handling skills.Good telephone etiquette and a polite, confident manner.Proficient in MS Office (Word, Excel, PowerPoint, Outlook).Data entry accuracy and record management.Time management, multitasking, and organizational ability.Teamwork and adaptability in a fast-paced environment.Goal-oriented and self-motivated personality.Educational Qualification:Minimum: 10+2 or Diploma in any discipline.Preferred: Bachelors Degree in Arts, Commerce, or Business Administration.Experience:03 years of experience in telecalling, office administration, or customer service.Freshers with good communication skills are also welcome.Work Environment:Office-based role (day shift).Coordination with internal departments (Sales, Accounts, HR, etc.).Interaction with clients, vendors, and customers over phone and email.Job Type:Full-time / PermanentSalary Range:As per company policy and experience level

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

Ground Staff are responsible for assisting passengers during check-in, boarding, and departure processesDuties include handling baggage, providing flight information, ensuring passenger safety, and coordinating with airline and security teams for smooth airport operationsStaff also manage ticketing, boarding passes, and customer inquiries at the terminalProfessionalism, patience, and strong communication skills are essential for maintaining service quality and airline reputationBenefits:Company-provided accommodation near airport locationsCab facility available for pick-up and drop across shiftsDaily meal allowance or in-shift meals providedComprehensive medical and insurance coverage for employeesUniform and grooming support as per airline standardsOpportunities for career growth and skill development within the aviation sectorRole: Ground StaffIndustry Type: AviationDepartment: Aviation & AerospaceEmployment Type: Full Time, PermanentRole Category: Flight & Airport OperationsEducationUG: Any GraduatePG: Any PostgraduateDoctorate: Doctorate Not RequiredKey SkillsSkills highlighted with -- are preferred keyskills