Interpersonal Skills Job Vacancies in Itanagar

Job SummaryThe Administrative Executive is responsible for managing day-to-day office operations, providing administrative support to management and staff, maintaining documentation, and ensuring the smooth functioning of office activities. The role involves coordination, communication, logistics support, and maintaining a professional and efficient work environment. Key Responsibilities1. Office Administration & SupportOversee daily office operations and ensure efficient administrative workflow.Manage incoming/outgoing correspondence, emails, phone calls, and internal communication.Maintain filing systems, documentation, and office records (physical & digital).Handle front-desk responsibilities including visitor management and reception support when required.2. Coordination & CommunicationLiaise and coordinate with internal teams, vendors, and external service providers.Support management with scheduling meetings, appointments, and travel arrangements.Facilitate office events, meetings, and employee activities as needed.Assist in onboarding support for new employees from an admin perspective.3. Procurement & Facility ManagementManage procurement of office supplies, stationery, and equipment.Maintain vendor relationships and negotiate service contracts where required.Report office maintenance issues and coordinate with facility management teams for resolutions.Monitor usage of office resources and ensure cost-efficient operations.4. Documentation & ReportingPrepare reports, letters, memos, presentations, and administrative communication.Maintain attendance, asset records, and admin-related logs.Support management with data entry, MIS reports, and administrative documentation.5. Compliance & Office StandardsEnsure adherence to company administrative policies and procedures.Maintain office cleanliness, hygiene, and a professional work environment.Assist in implementing safety, security, and compliance guidelines for office premises. Required Skills & CompetenciesStrong administrative and organizational skillsExcellent communication (verbal & written) and interpersonal abilitiesProficiency in MS Office (Excel, Word, PowerPoint, Outlook)Time management, multitasking, and attention to detailProfessional conduct, confidentiality, and problem-solving abilityAbility to coordinate with multiple departments and vendors Qualifications & ExperienceEducation: Bachelors Degree in Business Administration, Commerce, or related fieldExperience: 06 years in administration or office coordination (freshers with good communication skills can be considered)Preferred: Experience with ERP/CRM systems; basic knowledge of HR or Accounts support Work EnvironmentOffice-based role with regular interaction across departmentsMay include occasional overtime for events or urgent admin tasksRequires a proactive, service-oriented, and disciplined approach

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

Reach out to potential customers through cold calls, emails, and networking to generate leads and schedule meetings.Prepare and deliver engaging sales presentations to potential clients, showcasing our products and services effectively.Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.Conduct market research to identify new business opportunities and stay informed about industry trends and competitor activities.Work closely with the sales team and other departments to support sales initiatives and achieve overall company objectives.Stay updated on product knowledge, sales techniques, and industry developments to enhance sales effectiveness.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations