Customer Interaction: Handle both inbound and outbound calls to current and potential customers to provide information, gather feedback, and address their needs. Sales & Lead Generation: Promote products or services, generate leads, and convert prospects into customers by making effective sales pitches and follow-up calls. Query Resolution: Answer customer questions, resolve complaints, and provide solutions to their problems efficiently and professionally. Record Keeping: Maintain accurate and detailed call logs, record customer interactions, and update customer records in a CRM system.Target Achievement: Meet daily, weekly, and monthly call volume, sales, and customer satisfaction targets. Process Adherence: Follow company scripts and policies, ensuring consistency in customer interactions.