Relationship Executive Female Jobs in Guwahati

CUSTOMER CARE EXECUTIVE - BORBARI, GUWAHATIWe are looking for a Customer Care Executive, responsible for handling customer queries, resolving complaints, providing product/service information, and ensuring customer satisfaction. The role involves answering calls, emails, or chats, maintaining customer records, and coordinating with other teams when required.

#Job Responsibilities:-Manage and maintain executives' schedules, including scheduling appointments, meetings, and travel arrangements.-Act as the primary point of contact for internal and external stakeholders, including screening and prioritizing incoming communications.-Coordinate and organize meetings, conferences, and events, including preparing agendas, taking minutes, and ensuring all necessary materials are provided.-Prepare and edit correspondence, reports, presentations, and other documents as required.-Conduct research and compile data as needed for various projects and initiatives.-Handle confidential information with discretion and professionalism.-Anticipate the needs of executives and proactively address issues before they arise.-Assist with special projects and initiatives as assigned.-Manage expense reports and other financial documentation.-Coordinate with other administrative staff to ensure seamless office operations.Requirements:Bachelor's degree preferred.Proven experience as an executive assistant or similar administrative role.Proficiency in Microsoft Office Suite and other relevant software.Excellent communication skills, both written and verbal.Strong organizational and time management skills with the ability to multitask and prioritize effectively.High level of professionalism and discretion when handling confidential information.Ability to work independently with minimal supervision.Flexibility to adapt to changing priorities and deadlines.Strong attention to detail and accuracy.Ability to build and maintain positive relationships with internal and external stakeholders.Married Female Only

Job Title: Customer Relationship Executive (CRE) / Customer Relationship Manager (CRM)We are hiring a Customer Relationship Executive (CRE) / Customer Relationship Manager (CRM) with 1-2 years of experience.Eligibility:Qualification: Any GraduateExperience: 1-2 years in Customer Relationship, Customer Service, or a similar roleExcellent verbal and written communication skillsStrong interpersonal and customer handling abilitiesAbility to build and maintain positive client relationshipsGood problem-solving skills and a customer-centric approach

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.

- Married candidate is preferred.- Provide high-level administrative support to the senior management, including scheduling appointments, managing calendars, and organizing meetings.- Handle incoming calls, emails, and correspondence for the executive team, ensuring prompt responses and appropriate actions are taken.- Assist in preparing reports, presentations, and other documents required for meetings, business reviews, and presentations with clients or vendors.- Coordinate with the inventory management team to track stock levels of jewelry and accessories, ensuring that the executive team has up-to-date information on product availability.- Serve as a point of contact for high-value clients, ensuring exceptional customer service and timely follow-up on orders or inquiries.- Organize meetings, events, or trade shows, including logistics, invitations, and preparation of materials to support business development or client-facing activities.- Book and coordinate travel for the executive team, including flight, hotel, and transportation arrangements, ensuring seamless and cost-effective travel plans.- Monitor and track the executive teams business expenses, process reimbursements, and prepare expense reports for review.- Handle sensitive company information, financial data, and client information with utmost confidentiality and discretion.- Oversee the day-to-day operations of the office, ensuring a smooth workflow and addressing any administrative issues that arise.- Communicate with vendors and suppliers for jewelry sourcing, material procurement, and ensuring timely delivery of materials for production.- Provide support for various projects and initiatives, assisting with research, gathering information, and coordinating timelines for new product launches or promotional campaigns.- Assist with addressing customer concerns and inquiries, ensuring high levels of customer satisfaction, especially for premium clients.