Relationship Executive Female Jobs in Guwahati

- Cold Calling: Reach out to potential customers through cold calling to generate interest in BENELLI GUWAHATI's automobile offerings, including motorcycles, accessories, and services.- Lead Qualification: Identify and qualify leads based on customer interest, ensuring a strong pipeline for the sales team.- Provide Information: Inform potential customers about the features, benefits, and pricing of BENELLI GUWAHATI's products, such as motorcycles, service packages, financing options, and accessories.- Answer Inquiries: Address customer inquiries regarding product availability, technical specifications, service offerings, and dealership promotions via phone calls.- Schedule Test Drives: Coordinate with interested prospects to schedule test drives at the dealership, ensuring a seamless experience for the customer.- Service Appointment Booking: Assist existing customers in booking service appointments for maintenance, repairs, or upgrades.- CRM Updates: Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and appointments, in the companys CRM system.- Assist Sales Team: Provide support to the sales team by gathering information, providing leads, and ensuring smooth communication between potential clients and sales representatives.- Competitor Insights: Gather information on competitors' products, pricing, and promotions through customer feedback and market research.- Daily Reporting: Maintain records of all calls made, lead status, and conversion rates. Report daily activity to the sales or marketing team.- Complaint Resolution: Address customer complaints or concerns related to products, services, or billing in a professional and timely manner.- Record Keeping: Maintain and organize customer contact details, lead information, and sales records.- Customer Engagement: Engage customers with a friendly and enthusiastic tone, promoting the dealership as the go-to destination for premium motorcycles and related service

#Job Responsibilities:-Manage and maintain executives' schedules, including scheduling appointments, meetings, and travel arrangements.-Act as the primary point of contact for internal and external stakeholders, including screening and prioritizing incoming communications.-Coordinate and organize meetings, conferences, and events, including preparing agendas, taking minutes, and ensuring all necessary materials are provided.-Prepare and edit correspondence, reports, presentations, and other documents as required.-Conduct research and compile data as needed for various projects and initiatives.-Handle confidential information with discretion and professionalism.-Anticipate the needs of executives and proactively address issues before they arise.-Assist with special projects and initiatives as assigned.-Manage expense reports and other financial documentation.-Coordinate with other administrative staff to ensure seamless office operations.Requirements:Bachelor's degree preferred.Proven experience as an executive assistant or similar administrative role.Proficiency in Microsoft Office Suite and other relevant software.Excellent communication skills, both written and verbal.Strong organizational and time management skills with the ability to multitask and prioritize effectively.High level of professionalism and discretion when handling confidential information.Ability to work independently with minimal supervision.Flexibility to adapt to changing priorities and deadlines.Strong attention to detail and accuracy.Ability to build and maintain positive relationships with internal and external stakeholders.**Married Female Only**

- Provide prompt, friendly, and effective support to customers via phone, email, or in-person.- Address customer queries related to vehicle sales, services, warranties, and spare parts.- Educate customers on the different vehicle models, features, and specifications.- Guide customers through the process of selecting the right vehicle or service based on their needs and preferences.- Build and maintain positive relationships with customers to ensure long-term satisfaction and loyalty.- Follow up with customers post-purchase or service to ensure their satisfaction and address any issues or concerns.- Assist customers in scheduling test drives, vehicle servicing, and maintenance appointments.- Coordinate with the sales and service departments to ensure seamless customer experience from inquiry to after-sales support.- Address customer complaints in a professional and empathetic manner, aiming for quick and effective resolution.- Investigate and resolve any service or product-related issues, ensuring customer concerns are dealt with promptly and to their satisfaction.- Maintain accurate records of customer interactions, transactions, complaints, and feedback using the companys CRM system.- Inform customers about ongoing promotions, new launches, or seasonal offers related to vehicles, services, or accessories.- Assist customers with understanding their billing statements for vehicle purchases, servicing, or repairs.- Follow up with customers regarding their purchase or service experience to ensure complete satisfaction.- Actively collect customer feedback through surveys, phone calls, or direct conversations to gauge satisfaction levels and areas for improvement.- Maintain customer accounts, ensuring accurate records of services, warranties, and purchase history.- Schedule vehicle servicing, repairs, and appointments efficiently while minimizing customer wait times.

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.

- Married candidate is preferred.- Provide high-level administrative support to the senior management, including scheduling appointments, managing calendars, and organizing meetings.- Handle incoming calls, emails, and correspondence for the executive team, ensuring prompt responses and appropriate actions are taken.- Assist in preparing reports, presentations, and other documents required for meetings, business reviews, and presentations with clients or vendors.- Coordinate with the inventory management team to track stock levels of jewelry and accessories, ensuring that the executive team has up-to-date information on product availability.- Serve as a point of contact for high-value clients, ensuring exceptional customer service and timely follow-up on orders or inquiries.- Organize meetings, events, or trade shows, including logistics, invitations, and preparation of materials to support business development or client-facing activities.- Book and coordinate travel for the executive team, including flight, hotel, and transportation arrangements, ensuring seamless and cost-effective travel plans.- Monitor and track the executive teams business expenses, process reimbursements, and prepare expense reports for review.- Handle sensitive company information, financial data, and client information with utmost confidentiality and discretion.- Oversee the day-to-day operations of the office, ensuring a smooth workflow and addressing any administrative issues that arise.- Communicate with vendors and suppliers for jewelry sourcing, material procurement, and ensuring timely delivery of materials for production.- Provide support for various projects and initiatives, assisting with research, gathering information, and coordinating timelines for new product launches or promotional campaigns.- Assist with addressing customer concerns and inquiries, ensuring high levels of customer satisfaction, especially for premium clients.