Customer Support Technician Job Vacancies in West Delhi

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.

Calling profile. Calls received from the customer and giving solutions from that question

Performance Monitoring and Analysis:Monitor and analyze the performance data of solar energy systems using monitoring tools and software.Identify any deviations or issues in energy generation and system performance.Diagnose and troubleshoot technical problems related to solar panels, inverters, wiring, and other components.Fault Diagnosis and Repair:Respond to service calls and customer inquiries regarding system malfunctions or issues.Conduct thorough fault diagnosis to identify the root cause of system failures or performance issues.Repair or replace faulty components, such as inverters, sensors, wiring, or connectors.Test and validate system functionality after repairs or replacements.Customer Support and Communication:Provide technical support and guidance to customers regarding solar energy system operation, maintenance, and troubleshooting.Communicate effectively with customers, addressing their questions, concerns, and providing regular updates on service requests.Offer recommendations for system optimization and energy efficiency improvements.Documentation and Reporting:Maintain accurate records of service activities, including service reports, repair logs, and spare parts inventory.Document findings, diagnoses, and solutions for future reference.Generate service reports and submit them to the appropriate department

Job Criteria:Good communication skills writing, Oral and verbal.Good computer knowledge, good typing speed..Basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems.Job Description:Have to resolve customer queries over Calls and emailHave to solve the queries or the problems of the customers.

Work from Office: Falcon Force (Walmart International)Contract: 3 months, both sides cabs (transportation provided)Shift: Fixed night shift (10 hours including 1-hour break), 5 days workingEarn 50,000 In 3 Months Salary:1st month: 15,000 INR in-hand2nd month: 15,000 INR in-hand3rd month: 15,000 INR in-hand + 5,000 INR bonusLocation: Candidates from East Delhi, Faridabad, and Noida are not eligible.Additional Notes:The job is a short-term contract position with a fixed night shift schedule.A bonus is offered upon completion of the 3-month contract.Transportation is provided to and from the workplace.

Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management:

Job Title: Customer Service Representative International Profile Please call at 8447824555 Location: [Remote] Or email to rathourindresh007@gmail.comJob Type: Full-TimeSalary: Competitive, Based on ExperienceJob Summary:We are seeking a highly motivated and dedicated Customer Service Representative for our international operations. The ideal candidate will handle inquiries, resolve issues, and ensure an excellent customer experience for our global clientele. You will be responsible for addressing customer needs via multiple communication channels, including phone, email, and chat, while maintaining the companys high standard of service.Key Responsibilities:Provide outstanding customer service to international customers, ensuring their queries and concerns are addressed promptly and effectively.Handle customer inquiries via phone, email, and chat, offering assistance with product information, orders, and returns.Resolve customer complaints in a professional and efficient manner, escalating issues as necessary to appropriate teams.Process orders, returns, and refunds according to company policies.Liaise with internal departments such as logistics, sales, and technical support to ensure timely resolutions for customers.Keep detailed records of customer interactions and transactions, updating customer information in the companys CRM system.Please call at 8447824555 or email to rathourindresh007@gmail.com.Stay up-to-date with product knowledge and company policies to offer accurate and timely solutions.Manage multiple customer interactions simultaneously while maintaining high service standards.Contribute to the continuous improvement of processes, identifying opportunities to enhance the customer experience.Key Requirements:Proven experience in a customer service role, preferably in an international setting.Excellent verbal and written communication skills in English. Proficiency in additional langu

Responsible for Managing Files, Company Data, Tally and Payrolls.CUSTOMER HANDLING & SERVICE RELATED .PREFERABBLY IN LAB & SCIENTIFIC FIELD COORDINATION

MNC in Noida Reqs Part/Full Time Manager/T.L in Financial Sector, Rtd /VRS/ Bankers/ Hwife/ Self Emp. Earn upto 30K & above age 30 to 65 yrs.

Hiring for 2 Customer Service Coordinator Jobs in Ghaziabad, Uttar Pradesh, Customer Services, Coordination Skills, Distributing Services, with Minimum 1 Year Experience, Required Educational Qualification is : other Bachelor Degree with Good Knowledge in Customer Services, Coordination Skills, Distributing Services Etc.

Work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must.