Process Name: Technical Support Engineer/Technical Support ExecutiveIndustry Type: IT Software/ Software ServicesSalary Package: 2L to 3L/AnnumGraduate Qualifications: Any Graduates from IT or CS DomainGraduate Qualifications: B.Tech/M.Tech/BCA/MCAExperience Needed: Candidates with 1 to 2 years of experience are preferred.Job Roles & Responsibilities Troubleshooting, resolving all technical & non-technical issues related to software. Handle chat, email & remote desktop access support process Attend customer queries related to the product features and provide them with satisfactory assistance. Testing & Analysis of all products & services Identifying any bugs/issues in the system and assisting in their resolution Focusing on customer retention in cases of cancellations. Recording, tracking & reporting problem activity Handle escalations for post installation issues. Creating FAQ/ documentations related to product training & support Track the nature of various end user requests to see what issues might be the most common, and ensure all technical areas of concern are handled adequately.Desired Candidate Profile Masters / Graduate in Engineering with 1 to 2 years of experience. Must be customer focused, and willing to do whatever it takes to resolve customer issues. Good experience in Email, database, and other IT platforms. Good to have testing knowledge. Willingness to work in shifts and be participated in on-call rotation. Self-motivated and directed, with keen attention to detail. Good communication skills, quick learner