Customer Support Operations Job Vacancies in Ahmedabad

Airport ground staff work in the aviation industry, performing a variety of tasks to ensure the safety and comfort of passengers. Their duties include: Check-inChecking in passengers for their flights, rebooking or redirecting passengers with delayed or canceled flights, and providing updates to passengers waiting in the lobbies BaggageChecking in and tagging baggage, loading and unloading baggage, and ensuring that all baggage is delivered TicketsIssuing tickets to passengers, managing ticketing systems, and handling ticketing-related queries ReservationsTaking reservations from passengers, confirming flight and meal reservations, and making airline reservations Passenger assistanceAssisting passengers with special needs, disabilities, or small children, answering questions, providing directions, and helping passengers get on and off the plane Cabin servicesStocking meals, water, and refreshments in the aircraft, ensuring the aircraft is clean, and performing cabin services to ensure that passengers are comfortable SecurityScreening passengers and luggage for security purposes Flight operationsPlanning, monitoring, and controlling airline flight operations, ensuring that flights are on-time, and indicating to the pilots which taxi spots they should use after the plane has landed

Daily Job Responsibilities Daily Guest Interaction Customer Service Game Operating & Playing Selling Skills (Upselling and Cross-selling) Customer Operations Handling Cashiering ActivitiesSkills Required Efficient Communicator Friendly Guest disposition/Presentable. Outgoing and fun personality

Answer inbound customer callsHandle renewals and cancellationsProvide account information and statusProvide workflow assistanceManage all customer issues and requestsDevelop and improve customer experienceManage complaintsSkills :English FluencyCommunication SkillExcel and Word proficient

What makes a good Customer Service Representative?A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Also, they must have a strong understanding of their companys products and services to address customer questions. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment.