Customer Support Executive Female Graduate Jobs in Pune

We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.**Required Skills and Expectations:**- The candidate should hold a B.B.A, B.E, or a relevant professional degree and have 1-2 years of experience in customer support or a related field.- Strong communication skills are essential, as the role involves direct interaction with customers. - The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively. - Preference will be given to female candidates for this role, and it requires working from the office full-time.

*Build and maintain strong relationships with clients, understanding their needs and offering customized solutions like the mobile factory concept. Ensure clear communication and timely issue resolution.Develop detailed project proposals for clients, including the setup and operation of mobile factories. Ensure proposals meet client specifications and timelines, while aligning with company objectives.Identify and onboard new organizations, targeting 15 new vendor registrations per month. Engage with these vendors to initiate enquiries and build long-term business associations.Generate at least 10 high-value project enquiries (worth over 2.5 Cr) monthly through strategic meetings and follow-ups. Ensure 2 projects are closed per month, along with securing work/purchase orders. Initiate inquiries and promptly hand them over to the sales team for further processing if it is for a smaller value deals.Manage a weekly and monthly calendar for client interactions. Organize daily meetings with clients to discuss project updates, requirements, and future opportunities. Share the daily to-do list in advance by the prior evening and the weekly to-do list by Friday of the preceding week.Coordinate the mobile factory setup, ensuring timely assembly and smooth operations at client sites. Oversee the disassembly and relocation when needed, adhering to project timelines and quality standards.Track the progress of all projects, ensuring that key milestones are achieved and performance metrics are met. Provide weekly performance and progress reports to senior management and clients.Identify potential risks during project execution and work with cross-functional teams to resolve issues. Ensure quick response to client concerns and maintain service quality throughout the project lifecycle.Provide training and ongoing support to clients regarding the use of mobile factories and RCC products. Ensure that all customer queries are resolved quickly, and technical support .

Cold calling the listed clients.Min 2 yrs experienceMBA/BBA/B.ComSalary (as per company norms)Team managementExcellent communication skillsCRM

Inform Customers About Company's Products/Services And Offers Manage Inbound And Outbound Customer Calls In A Timely Manner Identify Customers Needs And Wants, Clarifying Information Whenever Possible Ability To Be On Phone For A Long Time And Familiar Using Dial-er Systems

Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Managing customers accounts Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales targets Generating sales leads, building sustainable relationships where necessary Reporting back on resultsMaintain all Accounting RecordsManage Admin works

We are looking for 25 Tele Calling Executive Posts in Pune with deep knowledge in Cold Calling,Lead Generation Executive and Required Educational Qualification is : Other Bachelor Degree

Hiring for 10 Chat Support Executive Jobs in Kharadi Pune, Night Shift Only for Females.Pune Nagar Road for Freshers,Required Educational Qualification is : Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com with Good knowledge in Communication Skills,Excel, Computer Operator, Good in Mathematics etc.

Responsibilities of candidates include: Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

We are looking only for Girls Telecaller candidates for banking/ financial services (personal loan, overdraft, home loan, business loan) at Pune Office, Near Vishrantwadi chowk. Experienced/ fresher candidates both can apply. Preferable is experienced candidates having similar job profile like telecalling for loan/ financial services. Good salary + incentive as per work performance.

Role & Responsibilities:1. Group Coordination With Customers Regarding Payments And Their Follow Ups.2. Maintain Database In Excel Or CRM Software.3. Assistance / Coordination To Sales Team.4. Message Sending/Drafting, Whatsapp Program Invitation Sending/Drafting.5. Handle Social Media Posting Blogs/Video Etc6. Work Progress Report, Developing Error Free MIS Reports.7. All Vendor Coordination, Searching Of Vendor If Required And Tie Up And Negotiate.8. Pre Arrangement & Post Arrangement Of Exhibition And Workshop.9. Pre And Post Sales Calling.10. Closing The Sales.11. Meeting Fixing.12. Executive Assistant To Director.