Customer Support Executive 12th Pass Jobs in Ahmedabad

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Ahmedabad. This role is ideal for individuals who enjoy helping others and are eager to grow in the customer service field. Candidates with 0 to 3 years of experience, including freshers, are welcome to apply. Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, and chat to address inquiries and provide solutions promptly, ensuring a high level of satisfaction.- Issue Resolution: Identify customer issues and handle them effectively. This involves troubleshooting complaints or requests and ensuring that problems are resolved efficiently.- Product Knowledge: Maintain in-depth knowledge of the company's products and services to offer accurate information and help customers understand usage.- Documentation: Keep accurate records of customer interactions, feedback, and complaints to track issues and improve service quality.- Team Collaboration: Work closely with team members to share insights and improve overall customer experience and support processes.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and patient demeanor is essential, as it helps to create a positive environment. Basic computer skills and familiarity with customer support software are also important. We expect applicants to be detail-oriented, with strong problem-solving abilities to address customer needs efficiently. A willingness to learn and adapt in a fast-paced environment will be beneficial for success in this role.

We are looking for a dedicated International Customer Support Executive to join our team in Ahmedabad. This role is ideal for individuals who are passionate about helping customers and possess strong communication skills. The ideal candidate will handle customer queries while ensuring high standards of service.You will be responsible for:1. Customer Interaction: Engage with international customers through phone, email, and chat to understand and resolve their issues efficiently.2. Problem-Solving: Analyze customer concerns and provide suitable solutions quickly, ensuring complete customer satisfaction.3. Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the company system.4. Collaboration: Work closely with various teams to escalate issues and share customer insights, enhancing the overall service experience.5. Feedback Implementation: Collect and analyze customer feedback to suggest improvements for products or services.To be successful in this role, you should possess excellent verbal and written communication skills in English. A good understanding of customer service principles is essential. Being a quick learner and having the ability to adapt in a fast-paced environment are critical qualities for this position. Individuals with prior experience in customer support are preferred, but freshers with enthusiasm and a willingness to learn are encouraged to apply. A minimum education of 12th grade is required for this full-time position.

We are seeking a dedicated and motivated Customer Care Executive to join our team. This full-time position is ideal for freshers who have completed their 12th grade and are looking to start their career in customer service from the comfort of their homes in Ahmedabad.Key Responsibilities:1. Respond to Customer Inquiries: Handle customer questions and concerns via phone, email, or chat, ensuring each interaction is friendly and helpful.2. Provide Product Information: Offer clear and accurate details about products and services to customers, helping them make informed decisions.3. Resolve Issues: Address and troubleshoot customer complaints effectively, working to find satisfactory resolutions and ensure customer satisfaction.4. Maintain Records: Keep detailed notes of customer interactions and issues in the company database to help track inquiries and improve service quality.5. Collaborate with Teams: Work closely with other departments, such as sales and technical support, to ensure customer needs are met and provide feedback for continuous improvement.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, enabling them to interact with customers confidently. A strong problem-solving mindset is essential, as candidates will face varied inquiries regularly. Basic computer skills are necessary to manage customer records and communicate effectively. Moreover, candidates should demonstrate patience and empathy while helping customers resolve their concerns, showcasing a commitment to providing exceptional service.

Urgent Hiring For Ground StaffInterview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location -AhmedabadWork Experience - Fresher & 2 Years

Key Responsibilities:---- Manage incoming calls in a professional manner.---- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.---- Log customer interactions and track follow-ups.---- Offer timely and relevant solutions to resolve customer issues.---- Collaborate with team members to escalate and address more complex concerns.---- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Key Responsibilities:Handle patient inquiries via phone, email, and walk-ins.Provide information about diagnostic tests, health packages, and pricing.Register patients and generate test bills in the system.Coordinate home sample collection appointments.Track test status and inform patients/doctors about report availability.Resolve patient complaints and escalate urgent cases when required.Maintain accurate patient records in LIS/CRM.Ensure confidentiality of patient data as per lab policies.Requirements:Minimum 12th Pass / Graduate preferred.Good communication skills (Gujarati, Hindi & basic English).Basic computer knowledge.Experience in healthcare/diagnostic lab preferred (Freshers can apply).

- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its benefits.- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.Required Skills and Expectations:- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

Customer Service Back Office(Service & Sales Chat Non-Voice Process)Responsibilities: Handle customer queries through chat Provide accurate resolutions in writing Support both service & sales-related requestsRequirements: Freshers & experienced candidates welcome Strong written English 10+3 Diploma / HSC / Any Graduate Basic computer skills Comfortable with 24/7 rotational shiftsBenefits: 28,000 36,000 CTC 5 Days Working Night Shift Allowance One-way Cab PF, Insurance & Gratuity Growth-oriented, supportive environment

Customer Service, Billing,Replanishment, Recieving of Stocks and Placing in assigned Place, Sales

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Data Entry, Customer Support, Receive Service Calls from customers, back office work.

About Us:Next Step Outsourcing is looking for talented professionals to join our growing team. We work with international clients, providing top-notch outsourcing solutions in customer support, sales, and lead generation. If you have excellent communication skills and want to build a career in the outsourcing industry, wed love to hear from you!Key Responsibilities: Handle customer queries via calls, emails, or chat (based on project) Communicate effectively with international clients Generate leads and assist in sales processes (for sales roles) Maintain accurate records of customer interactions Meet performance targets and contribute to team successWho Can Apply? Freshers & Experienced candidates welcome! Must be fluent in English (both verbal & written) Strong communication and problem-solving skills Ability to work in a fast-paced environment Basic computer knowledge and typing skillsPerks & Benefits: Competitive salary with incentives Career growth opportunities Friendly and professional work environment Training & development programs

Job Responsibilities:1. Outbound calls to insurances for claim status and eligibility verification.2. Calling the insurance carriers based on the appointment received by the clients.3. Calling insurance companies to get the status of the unpaid claims.4. Willing to work in any process pertaining to voice based on the requirement.5. Maintain the individual daily logs.6. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.7. Work cohesively in a team setting, Assist team members to achieve shared goals.8. Communication / Issue escalation to seniors if there is any in a timely manner.

Customer Interaction:Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.Address customer concerns, complaints, or queries efficiently and courteously.Technical Support:Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.Guide customers through technical procedures and solutions step-by-step.Service Assistance:Provide information about broadband plans, features, and promotions.Assist with service activation, upgrades, downgrades, and cancellations.Handle billing-related inquiries, payments, and account adjustments.Escalation Management:Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.Follow up to ensure timely resolution and customer satisfaction.Customer Retention:Proactively identify opportunities to improve the customer experience and reduce churn.Recommend appropriate products or services based on customer needs.Documentation & Reporting:Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.Generate periodic reports on customer issues and feedback.

Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem.

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