Software Support Executive - Full Time - Freshers

- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.

- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.

- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its benefits.

- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.

- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.

Required Skills and Expectations:

- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.

- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.

- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.

- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.

- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

• Experience

  0 - 5 Years

• No. of Openings

  8

• Education

  12th Pass

• Role

  Software Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  1007, WTT, World Trade Tower, Sarkhej - Ahmedabad