Customer Support Executive 10th Pass Jobs in Chennai

Cabin Crew are responsible for ensuring the safety, comfort, and well-being of passengers during flights. They provide excellent customer service, conduct safety procedures, and handle in-flight emergencies when required.Key Responsibilities: Pre-Flight DutiesAttend pre-flight briefings with the captain and senior crewCheck safety equipment (life jackets, oxygen masks, emergency exits)Ensure cabin cleanliness and readinessVerify passenger seating and special requirements Passenger Safety & SecurityDemonstrate safety procedures before takeoffEnsure passengers follow safety regulations (seat belts, electronic devices)Monitor cabin throughout the flight for safety complianceHandle emergency situations (medical issues, turbulence, evacuation) In-Flight ServiceServe meals, snacks, and beveragesAssist passengers with their needs during the flightProvide a high level of hospitality and comfortHandle duty-free sales (if applicable) Customer ServiceWelcome passengers onboardAssist elderly, disabled passengers, and unaccompanied minorsAddress passenger queries and complaints professionallyMaintain a friendly and positive attitude at all times Post-Flight DutiesAssist passengers during disembarkationCheck cabin for lost itemsPrepare post-flight reportsEnsure cabin is clean and secure for the next flightRequired Skills:Excellent communication and interpersonal skillsStrong customer service and hospitality skillsAbility to remain calm under pressureProblem-solving and decision-making abilityTeamwork and coordinationGrooming and presentation skillsEducational Qualification:Minimum: 10+2 (Higher Secondary)Preferred: Graduate (Hospitality/Aviation background is an advantage)Physical Requirements:Good height and weight proportion (as per airline standards)Clear skin and good eyesightAbility to swim (mandatory for most airlines)Physically fit and medically soundExperience:Freshers can applyPrior experience in hospitality/customer service is preferredSalary Range (India):Fresher: 25,000 - 50,000 per monthExperienced: 50,000 - 1,20,000+ per monthInternational airlines: Higher packages + allowances

Job Summary:The Air Ticketing Executive is responsible for handling all aspects of air travel arrangements for customers. This includes flight booking, ticket issuance, fare calculation, itinerary planning, cancellations, rescheduling, and providing exceptional customer service. The role requires excellent knowledge of global distribution systems (GDS) such as Amadeus, Galileo, or Sabre, and strong communication and organizational skills.Key Responsibilities:Flight Bookings & TicketingBook domestic and international flight tickets for individual and corporate clients.Issue, reissue, and cancel tickets as per airline policies.Process refunds, exchanges, and changes in travel itineraries.Customer ServiceProvide professional assistance to clients regarding flight schedules, seat availability, fares, and travel regulations.Handle customer inquiries via phone, email, and in person.Maintain a high level of customer satisfaction through prompt and accurate service.Fare Management & DocumentationCalculate fares, taxes, and ensure the correct application of airline and IATA rules.Prepare itineraries, invoices, and travel vouchers accurately.Maintain records of bookings, payments, and ticket information.Coordination & LiaisonCoordinate with airlines, travel partners, and other departments for smooth operations.Inform passengers about visa requirements, travel insurance, and baggage policies.Ensure timely follow-up with clients for confirmations and payments.Administrative & ReportingMaintain updated databases for clients and flight schedules.Generate daily/weekly/monthly sales reports for management.Assist in developing promotional travel offers when required.Required Skills & Competencies:Strong knowledge of airline reservation systems (Amadeus, Galileo, Sabre, etc.)Excellent verbal and written communication skills.Strong customer service orientation and problem-solving ability.Attention to detail and accuracy in data entry.Ability to multitask and work under pressure.Good computer literacy (MS Office, email, online portals).Familiarity with IATA/airline fare rules and travel regulations.Educational Qualification:Bachelors degree in Travel & Tourism, Aviation, or Hospitality Management (preferred).Diploma or certification in Air Ticketing / GDS / IATA from a recognized institute.Experience:03 years for entry-level positions.35 years for senior or corporate ticketing executive roles.Work Environment:Office-based role, occasionally requiring extended hours during peak seasons.Interaction with clients, travel agents, and airline representatives.