Customer Service Representative Graduate Experience Jobs in Chennai

Responsibilities:1. Provide excellent customer service through inbound and outbound calls, emails, and chat support2. Resolve customer inquiries and issues in a timely and efficient manner3. Build and maintain strong customer relationships4. Collaborate with internal teams to address customer needs and escalations5. Utilize desktop support tools to troubleshoot technical issues6. Ensure high levels of customer satisfaction and retention7. Maintain accurate and detailed customer records in the database

Industry: International Logistics- (Freight Forwarding & Custom Broker)Segment: B2B Business to BusinessJob Title: Customer service & DocumentationGender: FemaleAge: Below 25Job location: Hybrid (Office + WFH)Qualification: Any degreeLanguage: English, Tamil, Hindi (added advantage)Experience: 0-3 yearSalary: INR 16,000/- PMJob description: Follow-up with shipper on cargo readiness Arrange vessel schedule & place booking with carrier/ vendor Follow-up on pick-up/ custom clearance and process SI submission Follow-up on Form-13/ VGM and EIR Follow-up with carrier on BL draft, Invoice Follow-up with shipper on BL draft confirmation Crosscheck carrier/ vendor invoice received as per quote & pass to accounts for purchase entry Proforma invoice to shipper Final invoice and documents to shipper / client

Senior Customer Support Executiveto handle customers across India, through ERP & Ticket handling application.Immediate joiners / joiner at short notice are most welcome.Responsibilities and DutiesEnsure superior customer support through Real time Ticket based supports.Help in planning of support to the customer (geographical knowledge will be a big advantage)Get appointments from Customers based on the availability of team member / field engineer.Required Experience, Skills and QualificationsAny Degree / Diploma (Technical Background will be first preference)1. Minimum 4-7 year experience in any customer support voice process2. Experience in MIS / CRM or Ticketing Software.3. English, Hindi and any additional regional language will be an added advantage.4. Fast learner / Responsive / Collaborative / Team Work5. Geographical knowledge and prior experience in planning of tours.6. Customer Centric & Result Oriented.

Key Responsibility Area: o Financial Services/ Consumer banking business(preferred) - with extensive product/solutions orientation related to Customer Onboarding, Customer Service, or related areas.o Gathering and analyzing requirements for features and translating them into actionable solutions/products.o Creating visual models, such as flowcharts and diagrams, to represent business processes and facilitate understanding and communication among stakeholders.o Working closely with stakeholders, including clients, project managers, and development teams, to ensure clear communication, manage expectations, and address any concerns or issues that may arise.o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are delivered on time and within budget.o A basic understanding of IT systems, databases, and software development methodologies (Agile)Eligibility Criteria: o Strong in Process Mapping and super user of tools like MS Visio, Mind Maps, etc.o Proven track record with product solutions (any technology) and familiarity with automationsolutions and data analytics. Any Digital Customer Onboarding or Customer Service or FraudManagement solutions/product ideation/elaboration and implementation experience.o Experience creating solutions leveraging automation platforms like UiPath, BluePrism, AA, Decisions, etc. would be preferred.o Well versed with Office 365.o Strong understanding of Project Management Software like Jirao Very strong Self learning capabilities and guiding team members.o Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP)

Responsibilities Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Take an extra mile to engage customers. Desired Profile- Excellent Communication in Hindi is mandatory. Strong phone contact handling skills and active listening.

Urgent requirement International BGV process with excellent English communication skills. Initially WFH but later work is at the Chennai or Bangalore office. Mostly it s work from home only is business demands they might tell Should have 6 months + experience of international voice/ non voice/ BGV experience. Graduation completion is mandatory. Salary : 3.6 LPA. Approximately Rs 26000 take home. Age up to 35 years can apply. US shift timings 5 p.M to 10 a m ( Any nine hours ). Saturday & Sunday fixed off. All rounds of interviews will be done virtually.

Key Duties & Responsibilities: Preparation of AWB Execution(Master Air Way Bill and House Air Way Bill / both) Draft AWB (Master Air Way Bill and House Air Way Bill) to be prepared and sent to customer (no sign required, only pdf) Ensure to check the cargo weight & dimensions, and do amendment if any. After confirmation and authentication of DRAFT copy by customer/shipper, Prepare: AWB, Certificate of Origin, Cargo Manifest, Hazardous Material, Perishable, and any other documents required by the customer. Ensure no further amendments are made after confirmation of draft AWB by the customer. Make sure all data is fed rightly in the Airline portal; Online updating (E-AWB) Preparing Air way Bill stickers/ labels & declarations Carting order is done as per the requirement and add terminal charges if any. Send pre-alert documents to desired CS Team, Customer & Overseas Agents Ensure tracking of executed AWB & update it to Customer Service Ensure after Customs Clearance, Hand over to Airlines (Bunch) Copy of Shipping Bill, Bond Close, Air Way Bill and scanning documents well in advance, also, monitor handing over of cargo & documents should be updated in our CMS(Close Coordination with Customs Operations & Field Operations) Always check whether the shipments are scheduled as per the time Todays Clearance print copy to be given to the Manager and email the same to the listed members Ensure next day Amendment AWB copies are completed by 11am and provide the same to the data entry teamSkills Required: Air Export experience; Master Air Way Bill and House Air Way Bill knowledge English written and spoken Ability to generate creative solutions and problem-solving Very strong computer/tech skills (MS Office) Must be focused, flexible, organized, detail-oriented, and team-oriented Ability to prioritize and organize workload

Job Responsibilities: Act as an important link between the client and the operations team. Attend client calls, interactwith clients frequently, manage job queues and communicate feedback to the operations team. Client Communication/ Management: Interface with clients frequently and maintain an excellentrelationship with them. Project Management:1. Oversee and coordinate the day-to-day workflow.2. Responsible for quality and timely completion of all assigned jobs.3. Constant interaction with team manager on any issues pertaining to the job. Team Management: Develop strong interpersonal relationships with the client.Skill Sets Required: Academic Qualifications: Graduate in any discipline. Technical Qualifications: MS Office Suite (PowerPoint and Excel fluency preferred). Experience: Fresher with good communication skills or 1-2years experience in customer service. Work Schedule: Ability to work in a flexible schedule during the night and weekend shifts. Should be able to handle both inbound/outbound international calls

Listening to the customer complaint, registering the same and providing solutions by Phone or by service person Visit.Fixing the appointment with the customer and ensuring thats met by the team to complete satisfaction of the customerRegistering the complaints on a sequence/division wise and product wiseMaintaining the cost involved for servicing the machines with details of the spares changed ( Job Card for service).Keeping track on the warranty periods and AMC Service engineers schedules are to be planned and make them to adhere the schedule.Following the schedule of AMC & reminders for RenewalIdentifying the unsolved issues, discussing with the team for solution, if not required need to contact the supplier / Factory for further assistance. Based on the complaint register and the nature of the complaint service call will allocated to the service Engineers and the same to be informed to the customer .In case the timelines are not met need to inform and get the customers concurrence about the changeRegarding Installations, Inter acting with the dispatch team and sales support team need to be planned and executedMaintaining the Service records of the service done and installation executed.

An escalation specialist is responsible for supporting and managing escalations whilemaintaining the relationships between departments and servicing client needs.Perform as primary interface for Global Management with regards to customer escalations.Prioritize and stimulate escalations with Continuing Product Development (CPD) to ensurevisibility, traction and ultimate closure.Ensure customer is heard throughout escalation process.Establish correct expectations, enforce relief and resolve through effective communication.Analyse and monitor customer Problem Reports (PRs).Supply regular regional status updates for all escalated Service Requests.Collaborate with infrastructure functions required in escalations management.Evaluate escalation performance metrics.Review and identify root cause for all escalated service requests and use this information toimprove continuously within service delivery teams.Help ensure compliance with Corporate and Regional Escalation Policies.Focus on problem avoidance in escalation process.Collaborate with other work group teams to train using process and procedures based onhistorical experience.Assess impact of corporate advisories and bulletins on existing customer base.The key skill requirements for escalation are mentioned below:Problem solving abilityMeeting service level agreementsExceeding Initial Response (IR)Budget managementTeam managementExpertise in staff handlingPerformance management

Showroom Sales Understanding customer needs and showcasing our products. Support customers to identify the required product.This is for a jewellery showroom at Teynampet.Applicants should be able to speak in Tamil and Telugu

The candidate must have experience in handling escalation calls..The candidate must be fluent in Hindi and English...

Required Telecallers, interested can contact or can share the profiles.Experience : 1 to 5+ years experience(No Targets) Job Location : Chembarambakkam,PoonamalleeNote : Required persons from nearby location

*Handling operational activities such as management of teams and other related activities.*Team Expanding & Handling*Customer Support, queries handling, Document verification*Good Communication skills(Tamil mandatory)*Potential in Business development.*Preferably Male Candidate.

Create business opportunities through tele calling. Manage existing customers by building relationship. Gain new business.

- we are Hiring for Customer support executive, for banking sector- Voice Process (inbound & outbound)- Rotational shift- candidate should be in Chennai- Language - Hindi and English- Salary- Up to 21ctc- Work from Office