Walk-in For Looking For Customer Support Coordinator (Female)

SSP Packaging Industries Pvt Ltd.

2 - 8 Years
1 Openings
Not Disclosed
Posted 2 days ago
Walk in interview
Delhi

Key Skills

Customer Care Basic Computers Customer Retention Customer Management

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Job Description

1 Customer Interaction & Issue Resolution

Respond promptly to customer inquiries via phone, email, chat, or social media.

Listen actively to customer concerns and provide accurate, efficient, and courteous solutions.

Handle product/service complaints and resolve issues within set service levels.

2 Product & Service Knowledge

Maintain an in-depth understanding of the companys products, services, and policies.

Provide customers with clear, correct information and guidance.

3 Documentation & Reporting

Record customer interactions, transactions, comments, and complaints accurately in the system.

Escalate unresolved issues to appropriate internal teams or higher management.

Prepare regular reports on common customer issues, feedback trends, and resolution times.

4 Customer Relationship Management

Build positive relationships with customers by providing outstanding service.

Follow up with customers to ensure their issues have been resolved to their satisfaction.

Identify opportunities to upsell or cross-sell services when appropriate.

5 Team Collaboration & Feedback Sharing

Work closely with other departments (sales, technical, billing, logistics) to address customer concerns.

Share customer feedback and insights with the product, marketing, or operations teams for service improvement.

6 Quality Assurance & Process Improvement

Adhere to company protocols and quality standards.

Participate in training and workshops to continuously improve customer service skills.

Suggest improvements to customer support procedures and service delivery processes.

7 Crisis & Complaint Management

Manage difficult or escalated situations with professionalism and empathy.

Provide service recovery solutions to maintain customer trust and loyalty.

Experience
2 - 8 Years
No. of Openings
1
Education
M.Com
Role
Customer Support Coordinator
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
Delhi

About SSP Packaging Industries Pvt Ltd.

Ever since inception in 1968, S. S. Packaging Industries, with a focus on manufacturing of liquid packaging machineries, has emerged as SS Group, which today symbolizes international quality in India and across the world. SS machines are working in South-East Asia, Middle-east, Africa and Europe successfully.

Founded by Mr. Satnam Singh, now the Chairman of SS group, is supported by his son Mr. Pardeep Singh, the Managing Director of SS Group, who has a passion for modern technology. They are closely working together with the team at SS to provide their customers with technologically driven, reliable and accurate packaging solutions which gives SS lead over other players in the packaging industry.