Job Summary
We are looking for a Customer Relations Executive with good communication skills and a customer-focused approach. The role involves interacting with customers, assisting them with their queries, managing online reviews, and supporting basic app operations to ensure a smooth user experience.
Key Responsibilities
Handle customer queries and provide timely support.
Respond to customer reviews and feedback on different platforms.
Assist customers with posting and managing ads on the Dekho Becho app.
Follow up with customers to resolve issues and improve their experience.
Review and approve ad listings as per company guidelines.
Coordinate with customers to ensure accurate information on listings.
Maintain positive relationships with customers and address their concerns professionally.
Encourage customer engagement and reviews.
Requirements
Graduate in any discipline.
Good verbal and written communication skills in English and Hindi.
Basic computer knowledge and familiarity with online platforms.
Customer service or client handling experience is preferred.
Positive attitude and willingness to learn.
Experience
0