CRM Executive || Freshers & Experienced

As a CRM Executive, your primary role will be to manage customer relationships and improve satisfaction levels through effective communication and support.

Key Responsibilities:

- Customer Data Management: Maintain and update customer information in the CRM system to ensure accurate records are available for analysis and follow-up actions.

- Support Customer Queries: Respond to customer inquiries via email or phone, providing solutions or guidance, to enhance their overall experience with the company.

- Prepare Reports: Generate regular reports on customer interactions and feedback to identify trends and areas for improvement, aiding in strategic decision-making.

- Coordinate Marketing Activities: Assist the marketing team in executing campaigns and promotions, ensuring that the right messages reach the right audience.

- Feedback Collection: Gather customer feedback on products and services through surveys or direct interactions, helping to inform product development.

Required Skills and Expectations:

Candidates should possess a Bachelor’s degree, preferably in a relevant field. Good communication skills are essential, enabling you to engage effectively with customers. Attention to detail is crucial for maintaining accurate records and generating insightful reports. A proactive attitude and a willingness to learn about customer relationship management systems will help you succeed. Basic knowledge of CRM software and an understanding of customer service principles will be advantageous. Being able to work collaboratively in a team and adapting to changing priorities are also important for this role. As this position is open only to female candidates, applicants must be comfortable working in a full-time office environment in Delhi.

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  Graduate (B.A)

• Role

  CRM Executive

• Industry Type

  Textile / Garments / Fashion / Accessories

• Gender

  Female

• Age Limit

  19 - 25 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Laptop

• Face Interview Location

  SHOP NO.11, FIRST FLOOR, KAPIL VIHAR, PITAMPURA