Customer Care Executive Job Vacancies in Netaji Subhash Place

Verify invoices and update CRM with accurate dispatch quantities.Maintain and update daily payment tracking sheets.Conduct payment follow-ups (Monday & Thursday).Update previous date orders in CRM and share revised delivery dates with customers after reviewing daily reports.Coordinate with sales team members to resolve order-related queries.Handle customer queries and ensure timely resolution.Conduct delivery feedback calls and update CRM accordingly.Communicate order extensions or revised timelines via email/call.Match CRM data with pending order sheets weekly (Saturday reconciliation).

job timing : 02:00 pm to 07:00 pmworking day's : Mon to SatSalary : 8k

1. Answering phones and explaining the product and services offered by the company.2. Contacting existing customers as well as prospective customers using scripts.3. Obtaining customer information and other relevant data.4. Asking questions to the customer and understanding their specifications.5. Resolving queries and issues related to the products and services.6. Making recordings of all the sales phone calls and sales deals.7. Taking and processing product orders in a professional manner.8. Maintaining the database of the customers on a regular basis.9. Suggesting solutions based on customers needs and requirements.10. Manage all customer interactions as rostered within parameters11. Demonstrate ownership on calls when contacted by customer12. Respond to all customers in appropriate tone and local language13. Offer a solution-based approach for all customer interactions14. Educate the customer at every given possible opportunity15. Ensure updation of product, system, process and policy knowledge16. Capture customer details and data relevant to the call or service17. Resolve customer queries within agreed timelines18. Manage outbound campaigns as per business requirement19. Increase, develop and retain customer base through relationship building and service

RESPONSIBILITIES: Generate & identify sales leads, pitching or services to new clients and maintain a good working relationship with existing ones. Identify and make contact with new prospective clients for IT services like Mobile Application, Software, Website, Digital marketing, etc. Meet with clients, identify their requirements and then propose solution. Arrange post-sale support to clients. Chase up leads with follow up phone calls and write proposals for prospective clients. Generating business from existing and new customers. Maintain daily sales report and report to the Manager. Improve sales conversion and ennoblement efficiency including account planning, forecast and pipeline management. Manage and execute marketing campaign plansREQUIREMENTS: 1-2 years of experience in Strategy, Lead Generation, Consulting and Business Development for e-commerce, IT Software services industry. Should have prior experience in either US/ UK/Australia market. Experience in generating leads, handling inbound leads, strong follow-up skills, business understanding, ability to answer client queries e.g. technical, business etc. Excellent interpersonal, verbal and written communication skills are required. Must be familiar with LinkedIn, Google search and other sales too Well versed in delivering product/solution demos and sales presentations

Hiring for 2 Tellecaller Jobs in Netaji Subhash Place Delhi for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Computer Operator etc.

We have vacant of 4 Tellecaller Jobs in Netaji Subhash Place Delhi Experience Required : 1 Year Educational Qualification : Higher Secondary, Diploma Skill Communication Skills,English Speaking,Hindi speaking,sales,Lead Generation etc.