Customer Care Executive Job Vacancies in Hebbal

Answering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using scripts.Obtaining customer information and other relevant data.Asking questions to the customer and understanding their specifications.Resolving queries and issues related to the products and services.Making recordings of all the sales phone calls and sales deals.

Candidate should be excellent in Non-Verbal communication.Good to have experience in chat supportCandidate should have good typing speedImmediate joiners onlyFreshers and experienced candidates can applyGraduates & Undergraduates can also apply

- responding to customer quires- handling inbound/outbound calls.

Should have knowledge of Stocks markets, FNO (Future and Option), Intraday. Basic understanding of mutual funds and stock market platform.Strong English and Hindi communication Skills. Must be able to clearly communicate the message to customers and handle the call professionally.Candidates should handle stocks related Queries on Calls, Chat and Email. Should be flexible working with all the processes. *Exposure to tools like Fresh desk, Fresh sales, MS Office is a plusEducation:MBA or bachelor's degree in any finance related are preferred field. Bonus Points :NISM Certification will be an added advantage.Immediate Joiners

For Inbound Process : No of Requirements: 30 (Good English + Hindi communication Must) Gender: - Male/Female Rotational Shifts and Rotational Week Off (For female 8:00am to 8:00Pm 9 hours working 1 hour break) For (Males morning 8:00Am to 11:00Pm) Salary 15000/- + incentives Qualification 12th & Above, Work Location 6th Floor, Tower B1, GOLDEN ENCLAVE, 124D, HAL Old Airport Rd, Murugesh palya, Bengaluru, Karnataka 560017

Opening For BPO/Call Center/ Customer Care Executive For Voice Process / Non VoiceUnder grad fresher can applyBPO voice process - Inbound/Outbound/blended processWork from officeSalary Upto 30K CTCShift - Day & RotationalEnglish Should be Good

Interested Candidates Whatsapp your CVs @8975670034.US based International process experience Mandatory.We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription process in our Health Tech company. The ideal candidate will have 4+ years of experience in healthcare customer service, with a strong understanding of patient centric city,prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and it

FreshersCtc19k,15k(incentives after 2months)Graduation Lang Malayalam

As a Customer Service Executive, you will play a key role in ensuring customer satisfaction by assisting clients with their inquiries and concerns. Your main responsibilities will include:- Respond to Customer Inquiries: Engage with customers through various channels such as phone, email, and chat to address their questions and provide necessary information.- Resolve Issues: Handle complaints and challenges effectively by identifying the problem and offering suitable solutions in a timely manner.- Record Customer Interactions: Maintain accurate records of customer interactions in the system, ensuring that all details are logged for future reference and follow-up.- Provide Product Information: Educate and inform customers about products and services, helping them to make informed decisions based on their needs.- Collaborate with Team Members: Work closely with other team members and departments to improve service delivery and share knowledge about common customer issues.To excel in this role, you should possess strong communication and interpersonal skills to interact positively with customers. A customer-oriented attitude is essential, along with problem-solving abilities to tackle different issues effectively. Basic computer skills are required for using customer management systems. You should be adaptable and open to feedback, as learning from experiences will enhance your performance. A prior experience in customer service is a plus but is not mandatory, making this an ideal opportunity for both fresh graduates and experienced candidates up to five years in the field.

We are looking for 2 Customer Service Executive Posts in Frazer Town, with deep knowledge in Customer Relationship, Customer Care, Customer Support, Customer Service Operations, Customer Care Representative, Customer Associate, Customer Care Consultant, Sales Consultant and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

Customer serviceHandling customer inquiries, issues, and feedback through various channels like phone, email, social media, and live chats Customer experienceEnsuring that every customer interaction is positive and reflects well on the company Relationship buildingNurturing healthy relationships with customers to build long-term loyalty and trust Data analysisAnalyzing customer data to identify trends, preferences, and areas for improvement Team managementHiring, directing, and monitoring a team of customer service representatives EducationEducating other professionals on how to handle customers and their queries Knowledge developmentLearning all aspects of the company's offerings, including features, pricing, technical specifications, and policies Schedule creationCreating and maintaining schedules to ensure the team can provide support around the clock Metrics establishmentEstablishing metrics for success, including key performance indicators (KPIs) Response monitoringMonitoring responses to customer requests and queries to minimize gaps in customer service delivery

You will be responsible for :Achieving monthly sales targets by identifying and developing new customers.Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise Sales.Pre-sales and post-sales follow up.Achieving and exceeding weekly and monthly KPIs.Building strong and collaborative relationships with other internal stakeholders.Monitoring market trends and providing regular competitor feedback.Handling inbound calls in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.