Customer Care Assistant Graduate Experience Jobs in Kolkata

As a Customer Care Executive in our Paikpara, Kolkata office, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent service. Your key responsibilities include answering phone calls, emails, and live chats promptly, addressing customer concerns professionally, and ensuring customer satisfaction.The ideal candidate should have 1-2 years of experience in customer service roles, possess excellent communication skills, and be able to multitask effectively. A graduate degree is required for this position, and candidates should be comfortable working in a fast-paced environment. We are looking for a detail-oriented and customer-focused individual who can work well in a team and adapt to changing priorities. If you thrive on helping customers and have a passion for providing exceptional service, we want to hear from you.

**Key Responsibilities:**1. Coordinate sales activities: The sales coordinator will be responsible for coordinating and supporting the sales team in their day-to-day activities, ensuring smooth operations and timely responses to customer inquiries.2. Support order processing: The candidate will assist in processing sales orders, tracking shipments, and ensuring timely delivery to customers, maintaining accurate records and documentation.3. Provide customer support: The sales coordinator will handle customer queries, complaints, and requests, providing excellent service and resolving issues to ensure customer satisfaction and loyalty.4. Assist in sales administration: The candidate will help in maintaining sales databases, preparing sales reports, and analyzing sales data to support decision-making and strategic planning.**Required Skills and Expectations:**1. Excellent communication skills: The candidate must have strong verbal and written communication skills to interact effectively with customers, sales team members, and other stakeholders.2. Strong organizational skills: The sales coordinator should be detail-oriented, able to prioritize tasks, and manage multiple responsibilities efficiently.3. Proficiency in Microsoft Office: The candidate must be proficient in using Microsoft Office applications like Word, Excel, and PowerPoint for data analysis, report generation, and communication.4. Experience in retail sales and customer care: A minimum of 6-8 years of experience in retail sales, customer service, or related roles is required to effectively perform the job responsibilities.5. Coordination skills: The candidate should have strong coordination skills to collaborate with internal teams, external partners, and customers to ensure smooth sales operations.

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 2.00 pm to 12.00 am Mon-FriSalary 3-4 Lacs P.A.

Graduate/Undergraduate candidates who are willing to join immediate in Voice Process for the position of Customer Support Associate.Preference: Looking for Immediate Joiner!!Job Location Noida - Work From HomeSalary - 1.70 LPA - 2.25LPAJob Criteria:Good communication skills writing, Oral and verbal.Good computer knowledge, good typing speed.Flexible to work in 24*7 environments, comfortable to work in night shifts.Candidate should be comfortable working with WFH as per business requirements.Any candidate Fresher or with more than six months BPO experienced would be consideredBasics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systemsTyping 30 WPM and 80% accuracy.Job Description:Have to resolve customer queries over Calls and emailHave to solve the queries or the problems of the customers.Mandatory details :Laptop / DesktopUpdated Genuine Window 10Webcam and MicWIFI with good speedPower backup.

Ground staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.

Dear Candidate, Greeting for the day.DESIGNATION :- AIR- TICKETING OFFICER PASSPORT CHECKING OFFICE RESERVATION OFFICER RAMP OFFICER DUTY MANAGER ,CUSTOMER SERVICE ASSOCIATE.We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Good Communication Skills & pleasing personality.Educational Qualification : 12th pass or above. INTERVIEW GOING ON.....

Looking for a Part-time Virtual AssistantWe are looking for a responsible and experienced virtual assistant to join our team. While operating remotely, the Virtual Assistant will organize and update files, answer calls and emails, and assist in creating presentation and sales materials.The ideal candidate should be tech savvy, able to communicate through multiple channels, and super organized. The virtual assistant will also be responsible for reaching out to the target audience & setting up appointments. The person needs to be familiar with Punjabi, Hindi and English language. Duties and responsibilitiesAnswer and direct phone callsManage communication and answer emailsPrepare and organize databases and reportsMust be familiar with cold calls and try to set up appointmentsHandles customer and employer information confidentiallyTake notes or transcribe meetings conducted online and share minutes of meetingSchedule meetingsManage calendar and appointmentsSchedule meeting spaces and conference roomsShould be good with follow ups using sms and emails. Manage filing systems, update records, and organize documentationPrepare and create PowerPoint presentations and materials as neededOnline research for materials and sources for presentationsJob RequirementsGraduate or aboveProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)Experience with Google Docs, cloud services, and other technology tools.Well-versed with technologyHighly organized multi-tasker and ability to work on multiple instructionsDemonstrates excellent time management skillsSelf-directed and able to work without supervision.Excellent verbal and written communication skills.Strong customer-service and presentation skills.The person needs to be comfortable with Punjabi, Hindi and English.

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri