Customer Care Manager/ Operation Executive

Excelindia HR Services

job position : care manager

location: south kolkata

job type: full-time

salary : hike on ctc

department: elderly care

reports to: director of elderly care services

job summary:

we are seeking a compassionate and experienced care manager to oversee the delivery of high-quality care services to ourelderly clients. the ideal candidate will be responsible for coordinating care plans, managing a team of caregivers, and ensuringthe well-being and comfort of our elderly clients.

key responsibilities:

1-client assessment and care planning:

conduct thorough assessments of elderly clients' care needs.

develop personalized care plans in collaboration with clients, their families, and healthcare professionals.

2-care coordination:

coordinate and manage the delivery of care services to clients.

schedule and assign caregivers based on client needs and preferences.

3-team management:

recruit, train, and supervise a team of caregivers.

conduct regular performance evaluations and provide ongoing support and guidance.

4-client and family communication:

maintain regular communication with clients and their families.

address any concerns or issues promptly and effectively.

5-quality assurance:

implement and monitor quality assurance measures to ensure the highest standards of care.

conduct regular assessments of caregiver performance and client satisfaction.

6-documentation and reporting:

maintain accurate and up-to-date client records.

prepare regular reports on client progress and care services.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  B.A, B.Pharma, B.Sc, Any Bachelor Degree

• Role

  Customer Care manager

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office