Customer Care Assistant Graduate Experience Jobs in Gurgaon

Location: GurugramExperience Required: 1 year (Minimum)Salary Range: 3.5 6 LPA (Annual)Employment Type: Full-timeShift: Rotational shifts (including night shifts)Work Mode: On-site

Job Description:We re hiring for International Voice/Non-Voice Process candidates with excellent communication skills in English. Responsibilities include handling customer queries, providing support, and ensuring customer satisfaction.Benefits:Attractive salary + incentives 5 days working Both side cab

*Responsible to connect with clients over the call for order updates*Educate customers about product features, services, and promotions to enhance their understanding and utilization, thereby fostering long-term engagement.*Resolve the queries and process the order of interested customer ,product delivery confirmation and return update*Document customer feedback and insights to identify trends, common issues, and areas for improvement in products or services.*Maintain data

URGENT HIRINGLOCATION - GURGAONCustomer service Executive1 yr Bpo exp is mandatory**Graduation mandatory **1yr of BPO experience on paper is mandatory **Excellent English communication without any grammatical errors**6 Days working**Rotational shift (Night shifts are there for boys and for girls only day shift)**Rotational weekly offSalary25,000CTC and21,250inhand

Customer Service Executive (International Voice) - MNC5 days workingSalary up to 40KLucrative IncentivesCab FacilityFresher/Experienced can ApplyContact for more details -location- Jaipur & GurgaonHimanshu - 9521247651Role: Customer ServiceIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationGraduation Required

(RESPONSIBILITIES)100% of production time to be spent logged in on callsAnswer calls with an approach to deliver positive customer satisfactionArticulate complex client plans and provisions in a simplified and understandable manner helpingparticipants make an informed decisionMaintain internal & client defined quality on callsUnderstands and contributes positively in meeting client SLAs & targetsAdheres to Customer Service Attendance & Accountability policiesEnsures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistentlyTake complete ownership of self-learning & developmentEnsuring proper documentation and follow-ups and follow SOPsArticulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.Work with leads to ensure delivery in accordance with standard operating procedures(REQUIREMENTS)Graduate in listed discipline (BA, B.Com, BCA aggregate marks of>=55% ( No Gaps / Failure throughout Graduation)Work Experience of 4 - 6 years for International Customer Service VoicePrior Customer Service experience would be preferredExcellent verbal and written communication skills with least grammatical errorsBasic computer operating skills required (MS- Office Applications)Appropriate Typing speed to be able to efficiently manage documentation during/post interactionAbility to work evening/night shiftsGood analytical skills & attention to detail

Fill form: https://forms.gle/AGyLTnkt7jt2SjUF6Responsibilities-Resolve customer queries, complaints or requests on daily basis-Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.-Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.-Escalate complex customer issues to relevant stakeholders for timely resolution.-Track the quantity and quality of queries handled to ensure productivity and efficiency.-Engage in cold calling to reach out to potential clients for gathering feedback of our offering.Skills Required-Minimum of 1 year of work experience in customer support or a related field.-Impeccable communication skills, both verbal and written.-Patience and the ability to handle challenging customer interactions.-Experience with CRM tools is a plus.-Basic proficiency in Excel/Google Sheets.-Active listening skills to understand customer needs.-Empathy towards customers to ensure a positive customer experience.-Strong email writing skills.

Client InteractionLead ManagementData analysis and reportingTraining and support

Customer Support (undergraduate/ Graduate can Apply)Location :- Gurgaon Freshers & Experienced Can apply Salary up to 45 kContact No.- 9643697233 (HR Manvi - Call & Whatsapp)

We are seeking a customer-focused Customer Service Agent to join our team. The primary responsibilities of this role include resolving customer queries and handling escalations efficiently and professionally. The ideal candidate will possess excellent communication skills, a calm demeanor, and the ability to work under pressureKey Responsibilities:1. Customer Query Resolution:Respond promptly to customer inquiries via phone, email, and chat. Provide accurate, valid, and complete information to customers.Diagnose and troubleshoot issues customers are facing.Follow up to ensure resolution of customer issues.2. Handling Escalations:Manage and resolve customer complaints and escalations with a focus on customer satisfaction.Analyze and address customer concerns in a timely and effective manner.Escalate unresolved issues to the appropriate internal teams as necessary.Document all customer interactions and escalations in the CRM system.3. Customer Relationship Management:o Build sustainable relationships and trust with customers through open and interactive communication.o Provide feedback on the efficiency of the customer service process.o Suggest improvements and innovations for enhancing customer experience.4.Team Collaboration:Work collaboratively with other team members to achieve team goals.o Participate in team meetings and training sessions to stay updated on product and service knowledge.Qualifications:1. Education: High school diploma or equivalent; Bachelors degree preferred.2.Experience: Proven customer support experience or experience of atleast 6 Months.3.Skills:Strong phone contact handling skills and active listening.Familiarity with CRM systems and practices.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.Problem-solving skills and the ability to think on your feet.Empathy and patience in handling customer interactions.4.Work Schedule: Flexibility to work in shifts.

We are Looking for 1 Executive Assistant Post in Narsinghpur, Gurgaon,Managing Activity Calendar,Taking Care Prompt Response to Customer Emails with Deep Knowledge in Managing Activity Calendar,Taking Care Prompt Response to Customer Emails and Required Educational Qualification is : other Bachelor Degree . Must have Knowledge of Advance Excel Working On Google Sheets/drives Etc.

Hiring for 25 Customer Service Jobs in Noida, Uttar Pradesh, Gurgaon Rural, Haryana, Faridabad, Haryana, Ghaziabad, Uttar Pradesh, Delhi Road, Rewari, Haryana, Delhi Rohtak Road, Bahadurgarh, Haryana, Sonipat, Haryana, Panipat, Haryana, with minimum 1 Year Experience, Required Educational Qualification is : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A with Good knowledge in Customer Relationship, Customer Care, Customer Retention, Customer Support, Telecalling / BPO / Telesales, Customer Service Operations etc.,

We are Hiring Quality Analysis Verifier for one of our leading client at Gurgaon & Jaipur.Eligibility:--Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper quality analyst in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

Excellent communication skills requiredCustomer serviceVoice processGraduate with minimum 1 year of experience in any domain can applyShould have laptop with 4gb ram and windows 10

Job Openings for Customer Care Executive Jobs with minimum 2 Years Experience in Gurgaon, Haryana having Educational qualification of : Other Bachelor Degree with Good knowledge in Customer Relationship, Microsoft Office ,Communication Skills,Customer Care,Customer Support,Voice Process,Service Marketing,Customer Service Operations,CSE etc.

Job ResponsibilitiesHandling customer queries through phone, email, WhatsApp.Up for non target based sales profileOutbound calling as per the requirements of the management.Working closely with several different teams. Support, Operations and marketing team.A real hunger and willingness to learn, not afraid to ask questions.Committed.Qualifications / SkillsMinimum 1 year of experienceExcellent communication skills both written and verbal.Flexibility and adaptability.Available for full time offline Employment

Job Openings for 1 Customer Care Operations Job with minimum 1 Year Experience in Gurgaon having Educational qualification of : Other Bachelor Degree with Good knowledge in Customer Care Agent,customer care,After Sales Service,After Sales Support,customer query,eCommerce executive etc.

International Collection Process1. Recent graduate fresher(2020-2021) only can apply.2. Undergraduate with 1 year of international BPO experience can apply.3. Work from office(both side cab)4. 24X7 working environment5. 3 times meals6. Saturday & Sunday will be fixed off.7. Salary fresher- 19K in handExp-27K in hand

Experience in market research and/or sales and customer serviceStrong telephone communication skills (written and verbal Englishproficiency Preferred candidates for this on will possess experience in making cold callsand setting up interviews.Proficiency in any Southeast Asian languagesuch as Thai, Indonesian,Malaysian, and Vietnameseis a plus but not a key requirement

job descriptionCommunication Skills Convincing skills Energetic, confident Inbound telesales Make cold calls as per available data and conduct regular follow-up to gather and successfully close leads into salesRequired Candidate profileMinimum 3 years of Inside sales experience (industries like E-commerce automobile, hospitality preferred).Female candidates required.satish kohli