Complaint Handling Job Vacancies in Mohali

Job Title : After Sales Service ManagerQualification ; B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).Experience : 4- 5 years relevant experience; railways exposure is a strong advantage.Salary ; 7LPA Negotiable based on experienceKey Responsibilities:1 ) Manage and monitor Pan-India service/field teams.2) Handle railway complaints, SLA, portal compliance, and timely closure.3) Coordinate manpower, spares, service activities, and customer requirements.4) Monitor service performance through app, MIS, and Excel dashboards.5) Coordinate RCA/CAPA and service documentation.6) Liaise with railway officials and workshop teams.Mandatory Requirement:Candidates must be currently working in Railways as an After-Sales Manager / Service Manager handling complaint monitoring.Skills: Team Management Complaint Management SLA RCA/CAPA MIS/Excel Railway Service OperationsAdministration job and there is no travel expected . Travel heavy role also available.