Client Support Executive Fresher Jobs in Chennai

Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies

Coordinate between store, HO and service dept to ensure proper execution of the orders and highest level of customer satisfaction. Working together with R&D to develop a fitting solution to the challenge Tie ups with OEMs, E-care partners and Express partners, etc. Creating awareness with the prospective buyers of your technology and what it could mean to them. Lead generation & opportunity funnel creation through established contact sources, cold mailing and social media promotions. Approaching the market with an exploring and learning mindset in order to capture and uncover challenges that could be tackled with the companys technological capabilities. Customer Relationship building and establishing contact networks. Direct Selling of our range of services to our partners. Guiding and training signed up partners on how to use our app for streamlined lead allocations. Generate and achieve conversion targets for the territory. Ensuring brand hygiene.

Attend inbound calls and resolve customer queries.

Handling Inbound Customer Queries and resolving themTaking Ownership of the issueOpening 1 - 50 1. Good/Decent - Coms2. English + Hindi (Mandatory)3. Chennai4. Fresher 15K to 16.5K (12 or 13.5) + shift allowanceOpening 2 1. Good/Decent Coms2. English + Hindi (Mandatory) + One South Regional (Tamil, Malayalam, Telugu, Kannada)3. Chennai or any location4. Fresher 15K to 16.5K (12 or 13.5) + shift allowance (OT)