Freshers & Experience || Full Time || Telesales Executive

We are looking for a dynamic, customer-oriented International BPO Executive to join our growing team. In this role, you will be the primary point of contact for our global clients (US/UK/Australia). You will handle customer inquiries, resolve issues, and deliver an exceptional service experience via Voice, Chat, or Email support.

Key Responsibilities

• Customer Assistance: Handle inbound and outbound interactions (calls/chats/emails) from international customers professionally.

• Issue Resolution: Diagnose, troubleshoot, and resolve customer grievances or queries efficiently, aiming for First Contact Resolution (FCR).

• Data Management: Accurately log, track, and update customer interaction details and feedback in the CRM database.

• Escalation Handling: Route complex cases or unresolved queries to the appropriate internal teams or supervisors following company protocols.

• Performance Metrics: Meet or exceed daily/monthly performance benchmarks, including Quality Scores, Average Handling Time (AHT), and Customer Satisfaction (CSAT).

Requirements & Qualifications

• Education: Higher Secondary (12th Pass) or Graduate in any discipline.

• Experience: 0 to 5 years. Freshers with excellent communication are welcome. Prior experience in an international voice/non-voice process is a huge plus.

• Language Proficiency: Fluent verbal and written English communication skills with a neutral accent.

• Shift Flexibility: Must be comfortable working in 24x7 rotational shifts, predominantly night shifts.

• Technical Skills: Basic knowledge of computers, internet browsing, and MS Office. For chat processes, a typing speed of 35+ WPM with 95% accuracy is preferred.

• Soft Skills: Excellent active listening, empathy, problem-solving abilities, and the capacity to work under pressure.

Perks & Benefits

• Compensation: Competitive salary + performance-based Monthly Incentives.

• Work Schedule: 5 Days working week with 2 rotational days off.

• Transportation: Free two-way cab facility within the hiring zone or travel allowance.

• Growth: Standard medical insurance, excellent work environment, and fast-track career growth opportunities.

• Experience

  0 - 3 Years

• No. of Openings

  35

• Education

  12th Pass

• Role

  Telesales Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, PF, ESI, Two-way Cab