Tender Palm Super-Speciality Hospital is hiring a dedicated and result-oriented Telemarketing Executive (Healthcare) to manage patient communication, leads conversion, and convert enquiries into appointments. The candidate will handle inbound and outbound communication via calls, emails, WhatsApp, and chat while ensuring excellent patient experience.Candidates must have strong English & Hindi communication skills and prior experience in healthcare voice processes or telesales.Key ResponsibilitiesLead ConversionMake outbound calls to patients/leads enquiring about OPD, IPD, diagnostics, and treatments.Follow up on leads from social media, website, Google, WhatsApp, and marketing campaigns.Provide accurate treatment information and guide patients through appointment booking.Convert enquiries into confirmed consultations and procedures.Inbound Patient HandlingAttend calls from domestic and international patients.Provide clear, professional, and helpful responses.Maintain proper documentation of all interactions.Multi-Channel CommunicationManage patient queries through calls, email, chat, and WhatsApp.Ensure timely follow-ups and effective communication.Coordinate with internal departments for smooth patient support.Customer Service & Relationship BuildingUnderstand patient concerns with empathy and patience.Maintain a polite, confident, and positive communication tone.Ensure high patient satisfaction and trust-building.Work ScheduleNight Shift & Morning shift on Rotational basisLanguage & Communication RequirementsExcellent written and spoken English (Mandatory)Fluent Hindi communicationExperience RequiredExperience in telesales, telemarketing, counselling, or healthcare front deskHealthcare industry experience will be preferredEligibility CriteriaGraduate (Any Stream) - MandatoryComfortable handling high call volumePatient, empathetic, and target-orientedJob Type: Full-timeWork Location: Gomti Nagar Extension